Genesys Cloud - Main

Hi all,

Is there a way for us to configure whisper prompt when getting a callback?

Thank you

Hi Dianne - 

If you are referring to Callback interactions created via an Architect flow, you should be able to use the "Set Whisper Audio" action just before the "Create Callback" Action.

Set Whisper Audio action - Genesys Cloud Resource Center (mypurecloud.com)

Hi all,

Is there a way for us to configure whisper prompt when getting a callback?

Thank you

Hi, I'm also trying to enable a whisper to alert user/bankers of a callback but I can't find the options as described before. Can you please layout the steps to get this feature implemented?   

I try going to ADM>Contact Center>Queues>Voice>Whisper Audio but it wont work.

Thank you in advance.

Hi Dianne - 

If you are referring to Callback interactions created via an Architect flow, you should be able to use the "Set Whisper Audio" action just before the "Create Callback" Action.

Set Whisper Audio action - Genesys Cloud Resource Center (mypurecloud.com)

Hi all,

Is there a way for us to configure whisper prompt when getting a callback?

Thank you

Hi all,

Is there a way for us to configure whisper prompt when getting a callback?

Thank you

Did anyone get this working? I'm placing a "Set Whisper Audio" block before creating the callback interaction, but no whisper is played - whether I use queue default or otherwise.

Hi all,

Is there a way for us to configure whisper prompt when getting a callback?

Thank you