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  • 1.  Widget, Client Apps, Call Spoof

    Posted 8 days ago

    Hello,

    First time caller, here.  I was asked to post here after opening a case with Genesys Support.  We migrated to Genesys Cloud just last year and our migration team integrated an app, Call Spoof, located at cloudfront.net for us to test our call flows.  The app is very useful to create calling scenarios during all dates and times to see what the flow does.  Our Genesys architect for the project built in a Common Module used at the beginning of each of our many call flows with some logic so that the app can be used. 

    This is instead of adjusting the operating hours to get the same desired effect- getting the greeting prompts for after-hours, holidays, voicemail, etc. 

    Lately we've been having an issue where the Call Spoof app doesn't seem to recognize the operating hours for after-hours and weekends, etc.  It also times out quickly and wants to refresh where you have to log out of the Genesys app fully and then go back in to use it.  I'm writing in to see what others are doing with it and what project is in the works, I may need to check Genesys Ideas, to see about updating it or using some other tool.

    thank you,

    Luke C.


    #Integrations

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    Luke Casey
    Manager
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  • 2.  RE: Widget, Client Apps, Call Spoof

    Posted 2 hours ago

    Hi Luke, in this spirit to spark more engagement and see if someone more enlightened than me can chime in.

    In terms of ideas, I did a quick search and there seems to be an Aha! Idea (SSA-I-579) titled "Ability to test/debug specific scenarios" in "Future Consideration" status that requests exactly what your Call Spoof app seems to provide - the ability to override system variables like ANI, DNIS, and time of call when testing flows in Debug mode to validate schedule logic works correctly. The fact this is still in "Future Consideration" (as of February 2026) suggests that Genesys does not currently have a native built-in capability to simulate different times/dates when testing call flows. Check it out and let us know if its what you need, dont forget to vote if it does!

    Let us know!



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    Joaquin Garcia Fink
    Senior Customer Success Manager
    Genesys - Employees
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    Original Message


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