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  • 1.  Windows 11 Do Not Disturb

    Posted 09-09-2024 13:31
    No replies, thread closed.

    We recently started running into issues with Windows 11 Focus Assist Do Not Disturb feature blocking interaction notifications.

    I have seen this negative effect in 2 ways.  First, I've seen it block the alert of an incoming call altogether so the agent only receives a not responding message after the interaction fails to be delivered.  Second, I've noticed that when DND is on, auto-answer tends not to work correctly.  If the call is delivered the agent has to manually answer.  The feature is automatically turned on several ways such as by using the Genesys app full-screen or sharing your screen in Teams.

    So far our IT has not been able to find a way to block or manage the feature remotely.

    I assume others have run into this issue.  How are you managing this feature?  


    #Unsure/Other

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Windows 11 Do Not Disturb
    Best Answer

    Posted 09-10-2024 08:48
    No replies, thread closed.

    We have not started out Windows 11 rollout yet but, I would recommend your IT department look at rolling out a GPO to block Focus Assist. When Edge/Chrome rolled out the sleeping tabs we ran into issues with WebRTC based phone solutions (AudioCodes WebRTC & Gen Cloud WebRTC) where agents could not get calls delivered to them as the browser tab was in the background, it would go into sleep mode. We had our IT team that handles GPO's create one to whitelist our WebRTC solutions in the browser to never put those tabs to sleep.

    For Focus Assist, the GPO I found to configure would be:

    User Configuration > Administrative Templates > Start Menu and Taskbar > Notifications > "Turn off Focus assist" - Enable it to Turn it Off.

    Source: https://learn.microsoft.com/en-us/answers/questions/1364392/central-setting-(gpo)-for-turning-off-focus-assist 



    ------------------------------
    Brad Carroll
    Auto Club Insurance Association Co.
    ------------------------------



  • 3.  RE: Windows 11 Do Not Disturb

    Posted 09-10-2024 12:18
    No replies, thread closed.

    Thanks Brad,

    Our IT tried before I reached out here.  I will pass this along in hopes that it helps them get a resolution.



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    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------

    Original Message


  • 4.  RE: Windows 11 Do Not Disturb

    Posted 09-10-2024 14:31
    No replies, thread closed.

    Unfortunately, we don't use on -premise GPOs any longer. We use Intune.



    ------------------------------
    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------

    Original Message


  • 5.  RE: Windows 11 Do Not Disturb

    Posted 09-10-2024 16:07
    Edited by Jason Kleitz 08-12-2025 11:23
    No replies, thread closed.

    Intune has GPO capabilities.

    Use Microsoft Intune to import and analyze group policies | Microsoft Learn

    Group Policy Management with Microsoft Intune (teamascend.com)

    These are just the first two hits I found from a quick use of my Google-Fu of "use intune to set gpo". I have never used Intune but from the links above, it looks possible to use a GPO with Intune. I say all this with a huge caveat of this is purely speculation on my end as I am not a Windows Admin, but just a jack of all IT trades kind of nerd.

    Edit: Also, that initial first link I posted has a regedit that can be applied as well as powershell script entry that can be used via as part of a login script if needed.



    ------------------------------
    Brad Carroll
    Auto Club Insurance Association Co.
    ------------------------------

    Original Message


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