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  • 1.  Wireless & Desk Phones

    Posted 01-22-2025 13:46
    No replies, thread closed.

    Hello All,

    I am working on gathering info before we transition from Avaya Aura to Genesys Purcloud. Currently everyone on our Avaya system has physical phones....

    We are going to end up with a hybrid of users using the WEBRTC phone and physical phones. Some of our locations currently have analog cordless phones for our customers to use. I would like to swap those out for VOIP wireless phones. 

    Are there any stand-alone Genesys compatible VOIP wireless phones in particular that anyone recommends? 

    Does anyone have an experience with the Polycom VVX D60 base station Cordless Handset as an add-on to a Poly VVX 350 IP Phone ?

    NOTE: We have not started implementation. I am gathering info ahead of time.

    Thank you in advance for your help.

    -Tim


    #Telephony

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    Tim Seneca
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  • 2.  RE: Wireless & Desk Phones
    Best Answer

    Posted 01-22-2025 14:09
    No replies, thread closed.

    Hello Tim and welcome to the Genesys Cloud Community!

    I would love to see the community come together and provide you with some experiences. But until then I can provide documentation from our resource center. 

    This document goes over all phones that are managed. 

    This document is a higher over view of managed and unmanaged phones.  

    Hope this helps the info gathering!



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Wireless & Desk Phones

    Posted 02-10-2025 15:41
    No replies, thread closed.

    Thank you for getting back to me. 

    I have gone through that link before. I found out last week from CDW that the Polycom VVX are now end of sale as of 12/24. They were the first on my list. Now I'm looking at the Edge series.

    I am looking at the Poly Rove series. I know there are not on the list from that link, but do you know if they are compatible with Purecloud? Our branches require cordless phones. I'd like to ditch the cordless phones & get wireless IP phones.



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    Tim Seneca
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    Original Message


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