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  • 1.  work team -> assign skills or queues

    Posted 12-11-2023 09:20
    No replies, thread closed.

    Hello,

    please vote this idea  : https://genesyscloud.ideas.aha.io/ideas/AMIAM-I-53


    user work team to assign skills or queues instead of going agent by agent to change skills or queues

    this will be useful for supervisors or wfm on an activity that contains several agents

    via the contacts menu, or more simply via the monitoring interface (workspace)

    Use Cases
    user work team to assign skills or queues instead of going agent by agent to change skills or queues


    #ArchitectureandDesign
    #PlatformAdministration
    #QualityManagement
    #Reporting/Analytics
    #Roadmap/NewFeatures

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    Rihab BEN MALEK
    Teleperformance France SA
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  • 2.  RE: work team -> assign skills or queues

    Posted 12-21-2023 23:03
    No replies, thread closed.

    I think Genesys may be considering Group Skill assignment.  You can already assign skills in bulk by going to the People container, selecting several agents and then choose More Actions then Assign skills.  In a well-designed environment, changing skills often should not be required.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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