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  • 1.  wrap_up and sub wrap_up

    Posted 10-27-2023 08:43
    No replies, thread closed.

    in script can we add wrap up and sub wrap-up code by using If/else condition in action ?


    #ArchitectureandDesign

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    Amit Vishwakarma
    CS Infocomm Pvt. Ltd
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  • 2.  RE: wrap_up and sub wrap_up

    Posted 10-28-2023 18:57
    No replies, thread closed.

    Here is a similar discussion:  Genesys Cloud CX - Genesys

    You can assign the wrap-up in a flow, but not for the agent easily unless the API has changed.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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