Genesys Cloud - Main

Should we expect to see any reporting implications and changes with the recent division-aware wrap-up code release?

Example: if we have a wrap-up code in Division A and we switch it do Division B, will we continue to see the historical wrap-up code usage for Division A users and then start seeing it only for Division B moving forward? 

#Reporting/Analytics

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Shelby Cronk
C1
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Each agent will have their own wrap-up code and like recordings, they are division aware in reporting, so you will have to have access to both divisions to see the wrap-up codes for the conversation. 

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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