Genesys Cloud - Main

Is there a means available within Genesys Cloud to enter a Wrap Up Code on an interaction that timed out before a wrap up was selected?  When we were still using On Premise, we had the ability to go back and enter a wrap up code on interactions where we missed entering a code before the after call work timed out.  Wanting to see if that capability exists in Cloud.

Thank you!

#Unsure/Other

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Mike Shepard
First Source Federal Credit Union
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Hi Mike,

This capability is not supported in Genesys Cloud, except by Public APIs. For more details, see the related idea titled "Ability to change wrap-up code after the interaction is completed" on the a-ha site: https://genesyscloud.ideas.aha.io/ideas/UCC-I-731.

Thanks,