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  • 1.  Zendesk Call On Behalf of Queue

    Posted 01-07-2025 11:20
    No replies, thread closed.

    Hello Community! I am wondering if any of you have some insight into the Zendesk integration. I have it deployed and working currently. Inbound calls create a new ticket and notate the ticket notes with interaction details.

    My issue is when working a ticket, click to dial on behalf of a queue, I would like the ticket comments to be notated with the same information as an inbound call. I am unable to find any specific information regarding this. I am also curious if there is a way to generate a new ticket based on an outbound call on behalf of queue. Thanks in advance! 


    #API/Integrations
    #Implementation
    #Outbound
    #Telephony

    ------------------------------
    Blake Anderson | Sr. Telecom Engineer
    BEST BUY CO., INC.
    blake.anderson4@bestbuy.com
    ------------------------------


  • 2.  RE: Zendesk Call On Behalf of Queue
    Best Answer

    Posted 01-07-2025 16:50
    No replies, thread closed.

    Hello Blake!

    I'm not sure if we have any specific documentation regarding this but I would recommend that you reach out to our Developer forum. I saw that there were a couple of threads related to the Zendesk integration.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Zendesk Call On Behalf of Queue

    Posted 01-08-2025 11:42
    No replies, thread closed.

    Thanks for the reply Jason, I appreciate it. I have been scouring the web for anything related to this. I'll double check the developer forum and post something in there. Much appreciated! 



    ------------------------------
    Blake Anderson | Sr. Telecom Engineer
    BEST BUY CO., INC.
    blake.anderson4@bestbuy.com
    ------------------------------

    Original Message


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