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Jeff Russell

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RE: merge calls using Conversation API

Posted By Jeff Russell 08-13-2025 19:25
Found In Egroup: Genesys Cloud - Main \ view thread
I did, for my particular project I needed to conference (merge) multiple calls, but was only successful in merging two, after that I believe there has to be some WebRTC stuff needed. j. ------------------------------ Jeff Russell Senior Voice Analyst ------------------------ ...

RE: Voicemail not showing caller number

Posted By Jeff Russell 03-02-2025 13:47
Found In Egroup: Genesys Cloud - Main \ view thread
This is still an on going issue: From my trouble ticket: Good Day and thank you for the logs. Our development team acknowledges the issue affecting multiple organizations. We have an ongoing change ticket that is pending review and approval. I will keep you updated as soon as ...

RE: Number of connected agents in all organization

Posted By Jeff Russell 06-22-2022 10:10
Found In Egroup: Genesys Cloud - Main \ view thread
Mostafa, I did see a couple replies and hopefully you have what you need, just wondering what exactly and how you plan to do with this information? j. "Only the noble of heart are called to difficulty" ― Søren Kierkegaard _______________________________ Jeff C. Russell Senior Systems Analyst ...

RE: Number of connected agents in all organization

Posted By Jeff Russell 06-21-2022 12:04
Found In Egroup: Genesys Cloud - Main \ view thread
Oh right, well use something like this to get all the queues and then iterate over them: "Only the noble of heart are called to difficulty" ― Søren Kierkegaard _______________________________ Jeff C. Russell Senior Systems Analyst Information Technology CN Tower, suite 1600, 10004 104 Ave Edmonton ...

RE: Number of connected agents in all organization

Posted By Jeff Russell 06-21-2022 11:46
Found In Egroup: Genesys Cloud - Main \ view thread
use this in a data action to get the online agents: ( "requestUrlTemplate": "/api/v2/routing/queues/$(input.QUEUE_ID)/users?joined=true&routingStatus%2Cpresence&presence=Available,Away,Break,Meal,SystemAway,training,busy,Meeting,Interacting,Communicating,Idle,Meeting", "requestType": "GET", "headers": ...

RE: Number of connected agents in all organization

Posted By Jeff Russell 06-20-2022 10:30
Found In Egroup: Genesys Cloud - Main \ view thread
I am busy this morning, but I'll take a look this afternoon and get an action working j. ------------------------------ jeff russell Alberta Health Services ------------------------------

RE: Number of connected agents in all organization

Posted By Jeff Russell 06-20-2022 10:20
Found In Egroup: Genesys Cloud - Main \ view thread
I hate to state the obvious but one could iterate through the divisions/queues and then get the agents? j. ------------------------------ jeff russell Alberta Health Services ------------------------------

merge calls using Conversation API

Posted By Jeff Russell 07-13-2021 15:40
Found In Egroup: Genesys Cloud - Main \ view thread
Good Day I am would like to use the Conversation API to merge 2 calls, while I can use a number of the other API calls to hold, disconnect, etc. I am struggling to get the correct format for the conversation boy parameter. I typically seem to get the error "A conversation cannot be merged with ...

RE: lex Bot is not visible in Architect

Posted By Jeff Russell 10-22-2020 22:14
Found In Egroup: Genesys Cloud - Main \ view thread
I did find the issue, it looks like the AWS needs to be in the same geographic location as the Genesys Cloud (US east vs. US west etc.) ------------------------------ Jeff Russell Alberta Health Services ------------------------------

RE: lex Bot is not visible in Architect

Posted By Jeff Russell 10-22-2020 21:44
Found In Egroup: Genesys Cloud - Main \ view thread
I am having the same Issue, all step completed, Bot published, but does not show up, did you manage to get any help or a resolution? Thanks, j. ------------------------------ Jeff Russell Alberta Health Services ------------------------------