Profile

Joseph Ciuffo

Contact Details

My Content

1 to 6 of 6 total

RE: What happened to the bandwidth calculator? It's not in the resource center anymore.

Posted By Joseph Ciuffo 10-18-2017 22:23
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Julie McNichols? ! Looks like we're back in action: https://help.mypurecloud.com/articles/bandwidth-calculator/ Hope all is well, Joe

RE: Transfer to number action (with ext.)

Posted By Joseph Ciuffo 10-18-2017 22:21
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Anna, Have you tried the Simulate Call feature? This is located within Telephony, Sites, and then the last option under that specific site. Once you enter in the number string, you will have the ability to view the log and see how we manipulate that number within the dialing plan. ...

RE: Is there a way to extract even basic call data with Communicate licenses?

Posted By Joseph Ciuffo 03-03-2017 14:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Keith, I'm sure others will have even better suggestions, but in the past I've leveraged past call data in Communicate Orgs through the call history and API. The call history is the first tab after you've selected the phone icon (from the left). For more information regarding the API, I'd ...

RE: Changing an org name after its creation

Posted By Joseph Ciuffo 12-12-2016 14:04
Found In Egroup: Genesys Cloud - Main \ view thread
Hi @Marty Papesh , at this time we are not able to modify the name of a PureCloud ORG.

RE: How to display customers phone number in Queues

Posted By Joseph Ciuffo 12-12-2016 13:55
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Tobias, This is a great suggestion. Looking at this view, it seems we only expose the "Participant Name" at the Queue dashboard level - instead of the ANI. I spoke with our support engineers, and they'd like to submit this as an enhancement request. When you have a moment could you ...

RE: Phone troubleshooting steps?

Posted By Joseph Ciuffo 12-07-2016 14:49
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Caitlan! Here are a few steps I'd recommend in this case: -Confirm the user has selected & taken ownership of a phone within Purecloud https://help.mypurecloud.com/articles/select-phone/ -If the issue is still persisting, test to make sure it is isn't limited to this specific ...