You may want to check #7 from the following link: https://help.mypurecloud.com/articles/purecloud-security-compliance/ Also here is some information on HIPAA compliance https://help.mypurecloud.com/articles/hipaa-compliance/

RE: Backing up data

Posted By Abi Chandra 11-09-2016 14:10
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PureCloud utilizes the following Amazon technologies for storing all data: Amazon S3 Standard, Amazon S3 -IA and Glacier. The following additional details and links provide additional details on these data storage and backup technologies. Amazon S3 Standard and Standard - IA: are designed to provide ...

RE: How are calls handled by PureCloud Voice if we have Internet disruptions?

Posted By Abi Chandra 11-03-2016 12:55
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PureCloud Voice currently is a 100% internet only telephony solution. We recommend the best practice of having diverse internet connections to account for internet/provider failures. Additionally, in case of internet failures, inbound calls can be forwarded to other numbers backed by traditional (TDM/POTS) ...

RE: How do we create dashboard displays for our contact center with PureCloud?

Posted By Abi Chandra 10-25-2016 18:19
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Do you mean displays of contact center statistics like this?If so, depending on the statistics and other information that a customer/prospect chooses to display they can leverage PureCloud's Analytics API. Complete API documentation, tutorials, open source code and examples can be found at this link: ...

RE: What is the fall back if our PureCloud Edge fails?

Posted By Abi Chandra 10-21-2016 19:49
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Thanks for posting the link @Zach Brettnacher . I just sent this to a prospect so that they can understand our best practice recommendation of having diverse internet connections and deploying PureCloud Edges as n+1.

RE: Does ININ have any sample call flows?

Posted By Abi Chandra 10-21-2016 17:26
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Hi @Liz Weida are you looking for samples of high level call flows or Architect specific call flow examples?

RE: How are recorded conversations protected?

Posted By Abi Chandra 10-21-2016 17:10
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In PureCloud we leverage HTTPS/TLS with AES-256 encryption for information transiting the public internet, and also use encryption within our back-end VPC. At a high level recorded conversations are protected as follows: Point of Recording: Call recordings are encrypted at the point of recording ...

Is it possible to have public "guest" rooms?

Posted By Abi Chandra 10-20-2016 19:01
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Use Case: If we're working with an outside consulting group on a project, can we create a room where we invite a few users outside of our organization to be used as a collaboration chat room but will be removed or archived once the project has come to completion? Is there a way for guest users to ...

RE: Can we use PureCloud Voice as a backup telephony service? Switch to PureCloud if our telephony provider has issues?

Posted By Abi Chandra 10-20-2016 18:48
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We do not have a specific backup telephony service offering with PureCloud Voice today. However, I do not see why an organization will not be able to do this. Customers would need to define the mechanism of switching their numbers manually or have backup numbers which can be forwarded to PureCloud Voice. ...

RE: How long is data stored and accessible?

Posted By Abi Chandra 10-19-2016 18:21
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Unlike legacy systems, I believe PureCloud does not purge reporting data and will keep it for ever (as long as customer is on PureCloud). Data may be moved to archive storage (Glacier in AWS) based on policies. Customers are able to identify when they would like their active data to be archived. I would ...

RE: How does PureCloud Voice handle 911 or other emergency numbers?

Posted By Abi Chandra 10-19-2016 17:48
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Currently PureCloud Voice is available US and Canada for consumption. Customers are provided the ability to define their Emergency Response Location also known as ERL which can be mapped to specific location identification numbers. These also include mapping individual DID (Direct Inward Dial) numbers ...

RE: Can customers mix their own local Edges with PureCloud Voice Edges?

Posted By Abi Chandra 10-18-2016 21:13
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Currently PureCloud Voice only supports central deployment model (CDM). Mixing of customer owned local Edges with PureCloud Edges also identified as a hybrid architecture (combination of central and local deployment) and is currently not supported in PureCloud Voice.

RE: Are calls made on PureCloud Voice secure/encrypted? Which ports need to be opened for PureCloud Voice?

Posted By Abi Chandra 10-18-2016 21:08
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Inbound calls - Once calls are delivered to PureCloud Voice by the various PSTN providers SIP signaling is encrypted via TLS (Transport Layer Security) and voice is encrypted via sRTP (secure real time protocol). Outbound calls are also encrypted with similar standards/protocols until they egress to ...

RE: Which codecs does PureCloud Voice support?

Posted By Abi Chandra 10-18-2016 20:48
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PureCloud Voice supports the following three voice codecs Opus, G.711 mu law and G.729 Opus codec is preferred and recommended as best practice in PureCloud Voice due to its adaptive nature over internet and ability to resolve QoS issues without dedicated bandwidth.

RE: Can PureCloud Voice integrate with a 3rd party PBX (private branch exchange)?

Posted By Abi Chandra 10-18-2016 20:35
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Currently PureCloud Voice is only supported in a Central Deployment Model (CDM). This does not allow for integrating with 3rd party PBX's located at customer sites/datacenters/clouds. Product Management is in the process of defining this capability and we should be able to support such hybrid architectures ...

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