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Subhajit Podder

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Real-time transcription is not updating in the CRM task

Posted By Subhajit Podder 04-16-2026 07:56
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Folks, I've triggers for transcript and survey data synchronization with CRM task after survey completion. Survey is a Digital Bot-flow which is called via post-flow action from messaging flow. For, all the use cases transcript and survey both are getting synchronized to CRM task by hitting the ...

RE: Synchronize the chat transcript in real-time at the moment the agent complete the ACW, even if partial (up to agent disconnect)

Posted By Subhajit Podder 04-16-2026 07:34
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi @Phaneendra Avatapalli, In our platform, the trigger with topic v2.detail.events.conversation.(id).customer.end fires immediately after the customer disconnection. But, v2.detail.events.conversation.(id).acw trigger fires after the full ACW is finished. In your case the reason might be the ACW ...

RE: Triggers - The condition to check whether a specific Division ID exists in conversation is not working

Posted By Subhajit Podder 04-16-2026 06:52
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thank you @Marcello Jabur and @Phaneendra Avatapalli for your elaboration on this. I can see that "divisionIds" property is not populating always with the event schema. So, I didn't relay on that event filter condition. Rather, I filtered this in the workflow with conversation API. ------------------------------ ...

RE: Synchronize the chat transcript in real-time at the moment the agent complete the ACW, even if partial (up to agent disconnect)

Posted By Subhajit Podder 04-14-2026 14:44
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Phaneendra, Thanks for your valuable input to get a detailed insight of both approaches. I am taking the Trigger + Workflow approach. I thought of that scenario where agent will complete ACW after customer's disconnection. To address the both situations where either agent or customer will disconnect, ...

RE: Synchronize the chat transcript in real-time at the moment the agent complete the ACW, even if partial (up to agent disconnect)

Posted By Subhajit Podder 04-13-2026 15:31
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Phaneendra, Thanks for your input and I've checked to get the partial transcript with APIs, unfortunately it's not possible. Transcription is only possible to retrieve after the interaction is disconnected. I've thought of this approach (Trigger + Workflow) along with another. But, I am trying ...

Synchronize the chat transcript in real-time at the moment the agent complete the ACW, even if partial (up to agent disconnect)

Posted By Subhajit Podder 04-10-2026 03:52
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
We have a Oracle Service Cloud embedded Genesys client used by agents for interaction handling. For a Web Messaging conversation, the chat transcript is synchronized to the CRM task opened for the interaction in real-time, upon agent disconnection and after call work. We are now introducing a post-interaction ...

Triggers - The condition to check whether a specific Division ID exists in conversation is not working

Posted By Subhajit Podder 03-24-2026 12:59
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I am trying to add "divisionid" as filter condition for an existing Trigger, to reduce number of workflow executions. Topic used: v2.detail.events.conversation.(id).customer.end In our environment, the conversations can have either one or two divisions associated with it. In the trigger condition, ...

Make ListPickerItem and ListPickerSection empty to re-purpose in flow and way to display ReplyTitle after selecting the option from ListPicker

Posted By Subhajit Podder 03-11-2026 15:13
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Folks, I have created a ListPickerItem Collection and a ListPickerSection object dynamically using loop. After completion of the first loop, when the flow is entering into the same loop next time for loading new values in ListPickerItem Collection and ListPickerSection objects, previous values are ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Subhajit Podder 03-10-2026 15:15
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Marcello, Finally got it working - and I'm glad to justify the efforts you put into explaining it. Thank you for the incredibly detailed explanation and the step-by-step screenshots for each configuration item. These made the whole approach much clearer and helped me implementing the solution successfully. ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Subhajit Podder 03-05-2026 15:11
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Marcello, Can you try to store the JSON objects in a JSON Collection and check? Regards, Subhajit Podder ------------------------------ Subhajit Podder NA ------------------------------

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Subhajit Podder 03-05-2026 13:54
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Marcello, As per your suggestion, When I am converting the JSON collection to string for passing as a string input, it's structure is going to be like this. Raw JSON Collection - [("id":1,"value":"FTSM"), ("id":2,"value":"C4D2")] Converted to String - "(\"id\":1,\"value\":\"FTSM\")\n(\"id\" ...

RE: Error in passing a dynamic array of JSON objects using Data Action

Posted By Subhajit Podder 03-05-2026 11:00
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Marcello, It didn't work. I passed the JSON Collection as a string inside the Array [] in request body but it failed. Is it really possible to send an array input in Data Action? Or I have to pass the array as string and handle that in back end? ------------------------------ Subhajit Podder ...

RE: Getting error in creating a JSON using dynamic values in Architect

Posted By Subhajit Podder 03-04-2026 08:50
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Marcello, Thank you for your detailed explanation. I can understand clearly and have no doubt anymore. Many many thanks @Marcello Jabur 😊 ------------------------------ Subhajit Podder NA ------------------------------ ...

RE: Disconnect In-Queue Message Flow with Queue's "Inactivity handling" in Queue Settings

Posted By Subhajit Podder 03-04-2026 07:55
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kaio, Thanks for the input @Kaio Oliveira. I know about the post flow, but trying to do inactivity handling with the existing process because of agent training and major flow change. Hence, trying to use the inactivity timeout in queue. ------------------------------ Subhajit Podder NA --- ...

Error in passing a dynamic array of JSON objects using Data Action

Posted By Subhajit Podder 03-04-2026 03:02
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I want to pass a dynamic array of JSON objects using Data Action. I've created the input with the help of a discussion in community, but I am getting below error. contract.input.inputSchema.properties.responses.type: must be equal to one of the allowed values: [boolean, integer, number, string, null]. ...

RE: Getting error in creating a JSON using dynamic values in Architect

Posted By Subhajit Podder 03-02-2026 10:43
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Mercello, Your understood by objective with appropriate precision. Your suggestion really worked. Thank you for being my savior. Please let me know why ToInt() function is not needed. I have a numeric value as string. How did that parse as number?? Also, I want to know the way of writing the ...

Disconnect In-Queue Message Flow with Queue's "Inactivity handling" in Queue Settings

Posted By Subhajit Podder 02-27-2026 14:14
Found In Egroup: Genesys Cloud - Main \ view thread
I have designed a survey where the Survey Bot flow is inside the In-Queue Message flow. After conversation chat is transferred by an agent to a unstuffed Queue "Survey Queue" for handling Survey using Bot in the same Conversation session. I setup "Inactivity handling" in this queue for disconnecting ...

Getting error in creating a JSON using dynamic values in Architect

Posted By Subhajit Podder 02-27-2026 09:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I want to create a array of JSON objects with dynamic values. For that I am using a loop and inside each iteration I am trying to create the JSON object with property name and adding the created JSON object in a JSON Collection variable. My expression - If(!IsNotSetOrEmpty(Slot.Value), JsonParse("(\n ...

RE: Extract Dynamic List of a JSON Array using Data Action and Architect

Posted By Subhajit Podder 02-24-2026 16:03
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Alex, It is always better to get the result in separate list. But, I don't know whether the user has primary email or primary SMS or primary phone or all three of them or any two of them. That's the main problem. Can you please help to find the JSON Path expression for that? Because, I am thinking ...

Extract Dynamic List of a JSON Array using Data Action and Architect

Posted By Subhajit Podder 02-24-2026 15:04
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Folks, Goal: I am trying to fetch Primary Contact details, dynamic array of JSON, of active users using a data action. For that, I added EmailAddress, Names as Array of String Output Contracts and PrimaryContacts as Array of JSON array, to fetch the dynamic array of JSON objects for each contact. ...