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Daniel McLeod

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RE: How do we check connectivity from your local network to PureCloud?

Posted By Daniel McLeod 06-25-2021 09:07
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Reginald, If you have an org in US East, you can try it. There are a lot of limitations and it's far from perfect. It blocks and logs duplicate tabs, but the network interruption portion is flawed. It has helped identify network connectivity issues with some users. It saves a log file to the downloads ...

RE: CIDR IP Address Range for Cloud Media 2/24 - What actually needs to be done

Posted By Daniel McLeod 02-24-2021 21:07
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Vaun, Thanks for the info. My concern isn't with WebRTC users, as none of my customers have any rules in place for Genesys Cloud and the majority of their users are working from home. I just wasn't sure how they detected customers were using the old services and if this could have been their ...

CIDR IP Address Range for Cloud Media 2/24 - What actually needs to be done

Posted By Daniel McLeod 02-23-2021 11:44
Found In Egroup: Genesys Cloud - Main \ view thread
I received an email that two of my GC customers are not using the new IP address range. One is BYOC Prem and the other is GCV, with neither using Direct Connect. I don't know if this means they are not using the new range with physical phones, WebRTC, or what. I have reviewed the following: http ...

Corrupted Faxes being sent to users when faxes fail

Posted By Daniel McLeod 12-30-2020 14:49
Found In Egroup: Genesys Cloud - Main \ view thread
One of my customers reported an issue with inbound faxes. Occasionally they have received faxes in their inbox (and email) that contain a corrupted 1kb file. When I used the API to view more details I found that there were errors regarding fax failure and it specifically referenced fax error code: ...

RE: How to add list of interactions for a queue to Dashboard

Posted By Daniel McLeod 10-09-2020 22:30
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Vaun! I appreciate it. ------------------------------ Daniel McLeod Qsect LLC ------------------------------

How to add list of interactions for a queue to Dashboard

Posted By Daniel McLeod 10-09-2020 13:03
Found In Egroup: Genesys Cloud - Main \ view thread
I am trying to find out how to add a list of interactions for a queue to a Dashboard. I have an example provided by a Genesys engineer and it shows this functionality, but I cannot find a way to accomplish it. Please see below and let me know if this is available now or maybe they just have access to ...

RE: Is there any way to limit who receives new feature notifications within the client via permissions?

Posted By Daniel McLeod 10-06-2020 21:44
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Cameron, Thank you for clarifying. I still think the feature would be helpful, especially if there is any mention of an app. Some customers do not want their users using any sort of mobile app. Also, this comes back to questions again. Some customers prefer to notify their users of updates when ...

RE: Is there any way to limit who receives new feature notifications within the client via permissions?

Posted By Daniel McLeod 10-05-2020 15:20
Found In Egroup: Genesys Cloud - Main \ view thread
I just created an idea for this. Please vote for it and share with anyone else who might appreciate this feature being added. https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-1019 Thanks, ------------------------------ Daniel McLeod Qsect LLC ------------------------------

Is there any way to limit who receives new feature notifications within the client via permissions?

Posted By Daniel McLeod 09-30-2020 11:01
Found In Egroup: Genesys Cloud - Main \ view thread
Is there a way to prevent users from receiving new feature notifications in the client? While Admins and Supervisors may want to know about new features, there should be a way to prevent end users from seeing notifications when features are released. This does more harm then good for agents and business ...

RE: Credit Card Payments

Posted By Daniel McLeod 08-17-2020 10:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Vaun, A credit card number should NOT be of the type integer. The integer type does not support numbers that large and cannot start with zeros. Just make it a string. For confirmation, I've done it both ways in general flows. For this particular scenario, it can be a difficult decision as to ...

RE: PureCloud Edge Standard v3 - iLo Management Interface (Baseboard Mgmt 1)

Posted By Daniel McLeod 08-01-2020 01:30
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Muhammad, (see below regarding access before attempting these steps) For the Edge Standard v3, if you want to manually assign an ip address, do so through the PureCloud/Genesys Cloud UI, save, and then shutdown the server and remove all power. When you plug it back in and it comes back up, you ...

RE: Interactions not going through IVR

Posted By Daniel McLeod 07-27-2020 13:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Julie, This difficult to diagnose without being able to see the flow. Is there anything sensitive in the flow? If not, would you be willing to export it and share? Thanks, ------------------------------ Daniel McLeod Qsect LLC ------------------------------

RE: Cisco ATA

Posted By Daniel McLeod 07-22-2020 21:34
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Michael, I have not specifically used a Cisco ATA, but have used an Audiocodes MP118. The concept would be the same. This would only work with physical edge devices though. You just need to configure your trunk, dial plan, and outbound routes correctly. Thanks, ------------------------------ ...

Disconnect persistent connections for Polycom phones

Posted By Daniel McLeod 07-21-2020 09:16
Found In Egroup: Genesys Cloud - Main \ view thread
We are running into some issues with Polycom phone registrations when and Edge is taken out of service. The phones already have both servers configured and are registered to both, but when you take an Edge out of service, it tries to update the configuration instead of just using the secondary registration. ...

RE: External SIP Trunks become unresponsive on Edge

Posted By Daniel McLeod 07-14-2020 23:45
Found In Egroup: Genesys Cloud - Main \ view thread
Joshua, Did this ever get sorted out or was there any cause identified? If so, what was the solution? If not, what ended up happening with this one? Thanks, ------------------------------ Daniel McLeod Qsect LLC ------------------------------

RE: WebChat Ringing

Posted By Daniel McLeod 07-10-2020 10:41
Found In Egroup: Genesys Cloud - Main \ view thread
I've never used the softphone, so what I provided probably won't help. For volume controls, check out the following: https://help.mypurecloud.com/articles/set-your-purecloud-sound-level-preferences/ Thanks, ------------------------------ Daniel McLeod Qsect LLC ------------------------- ...

RE: WebChat Ringing

Posted By Daniel McLeod 07-10-2020 10:10
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Ilaria, I am assuming these are WebRTC phone users. Take a look at the following: https://help.mypurecloud.com/articles/create-a-new-audio-profile/ The screenshot below shows which profile configuration option is related to the alerting. I don't know of any way to change the sound. ...

RE: Block an ANI

Posted By Daniel McLeod 07-09-2020 14:12
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jason, For customers who require a blocklist, we add a task in front of every direct inbound call flow and do a data table lookup for blocked numbers and disconnect if it's found. The problem is that data table lookups have had some weird issues from time to time. You cannot set the timeout, ...

Primary and Secondary Edges for Sites

Posted By Daniel McLeod 07-09-2020 13:59
Found In Egroup: Genesys Cloud - Main \ view thread
What are the supported configurations in terms of sites and their primary and secondary edges? I have a customer with two standard edges on prem that are at two different locations. I have a site for each location. I have the edge that is located at each site/location configured as the primary for ...

RE: Desktop Client Status Change upon Workstation lock

Posted By Daniel McLeod 07-05-2020 08:55
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Bob, There is no setting to control this. There is definitely room for improvement in terms of how statuses are handled. I know you specifically mentioned the desktop client but the only way to prevent this that I'm aware of, would be to use the web client instead. Thanks, ----------- ...