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Diana Godinez

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Time Off Requests - Activity Codes

Posted By Diana Godinez 12-17-2025 15:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Community, Is there a way to add activity codes categorized in anything other then time off to the activity code selection in the add time-off request window. We have an activity code (Coaching -->Categorized as Meeting) that we would like to add as an available activity code in the drop ...

Embeddable Framework Widget - Display elapsed time since last message for digital interactions

Posted By Diana Godinez 11-10-2025 10:41
Found In Library: Genesys Cloud - Developer Community
#EmbeddableFramework

Embeddable Framework Widget - Display elapsed time since last message for digital interactions

Posted By Diana Godinez 11-10-2025 10:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello Developer Community! Our SMS agents have migrated to using the Embeddable Framework with Pega. They've noticed that the timer for active SMS conversations show the conversations total time vs the elapsed time since the last message (sent by either customer or agent) like it does on the Genesys ...

RE: Skill based dialing order

Posted By Diana Godinez 01-27-2025 14:22
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you Robert for the feedback. Does that also apply to the scenario Sergio mentioned at the start of this thread? That is exactly what are seeing, where one agent has all 4 dialer skills and still the Sort Order we have configured is not being respected. ------------------------------ ...

RE: Contact list not sorted when using skill-based dialing

Posted By Diana Godinez 01-27-2025 14:14
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Roger, We are currently experiencing the same issue. Just curious if any luck if there was a solution provided? Thanks! ------------------------------ Diana Godinez Engineer ------------------------------

RE: Skill based dialing order

Posted By Diana Godinez 01-27-2025 13:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Sergio, We are also running into the same issue. Wondering if Genesys was able to provide a fix to this issue? Thank you! ------------------------------ Diana Godinez Engineer ------------------------------

RE: Bot is skipping first Ask Slot despite Clear slot and Slot variable NOT_SET

Posted By Diana Godinez 10-25-2023 16:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Nathan, We had a similar issue but in our case the Bot always skipped the first question. Genesys suggested in the Call Digital Bot Flow to remove the default message.message.body under 'Bot Input Text' and set it to no value. This fixed our issue. Not sure if that will help here but figured ...