Profile

Gordana Nizic

Contact Details

My Content

1 to 2 of 2 total

RE: Questions on User Settings Menu UI Changes

Posted By Gordana Nizic 04-21-2026 10:31
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi @Zoltan Juricskay In reviewing the video, I noticed that the On queue option is visible as a Status option even when not on queue. Is this expected with this change? Today our agents only see On queue in the Status list when they are On queue . So hoping you can please confirm what we should expect ...

RE: Multipanel Update - "Focus Mode" Starting Monday 7/28

Posted By Gordana Nizic 07-23-2025 15:37
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Hi Nicholas, If the user clicks focus mode and then the conversation ends, does the ACW/Wrapup screen automatically "end" focus mode and this wrap up widget appears, or does the agent need to click the focus mode button to see all the panels if the agent clicks on the double arrow icon instead ...