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Therese Moorhouse

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RE: Multi Contextual Panel- Secure Pause

Posted By Therese Moorhouse 02-18-2025 11:37
Found In Egroup: Genesys Cloud - UI New Features \ view thread
Adding my thoughts - we will be losing functionality if the agent can't see clearly that the interaction is paused. The answer of Accessibility requirements/ certifications didn't make sense. ------------------------------ Therese Moorhouse Manager Cust. Exp Support ------------------ ...

RE: Multipanel issue

Posted By Therese Moorhouse 02-18-2025 11:30
Found In Egroup: Genesys Cloud - UI New Features \ view thread
I have to agree with this - we are losing more functionality than we are gaining. Our team looks at queues while on interaction, and without being AI enabled, we aren't getting a benefit. This isn't "exciting" news for our team and I think the OPT IN/OUT period should be longer until the issues are rectified. ...

Supervisors suddenly unable to change User Status

Posted By Therese Moorhouse 04-21-2022 18:05
Found In Egroup: Genesys Cloud - Main \ view thread
Everything worked fine yesterday, but today our team leaders/supervisors are unable to change a user status? Has anyone else noticed this? The custom role for Supervisors has the required permissions (no changes were made) Prerequisites The following permissions: Analytics > Conversation ...

RE: Forward an email - attachment does not send

Posted By Therese Moorhouse 01-19-2022 15:06
Found In Egroup: Genesys Cloud - Main \ view thread
We are having the same issue! are there any updates? ------------------------------ Therese Moorhouse Pacific Blue Cross ------------------------------

RE: Hiding queues while allowing of behalf queue

Posted By Therese Moorhouse 11-02-2021 19:14
Found In Egroup: Genesys Cloud - Main \ view thread
I am looking for this same thing! We have queues that we dont want agents to transfer to, and want to ONLY display the correct queues for transferring In pureconnect, it was set by user profile/role - which queues/ attendant profiles can the agent see watching this thread with anticipation... ...