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Pavithra Asokan

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Posted By Pavithra Asokan 01-22-2026 16:18
Found In Egroup: Workforce Engagement Management
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Hi Mike - Added the screenshots with extended date range for creating a forecast. ------------------------------ Pavithra Asokan Senior Product Manager, WEM ------------------------------
Posted By Pavithra Asokan 01-22-2026 16:08
Found In Egroup: Workforce Engagement Management
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Hi Gerard, By the end of February, we're planning to release APIs to support exporting actuals and forecast values. Export from the UI is on our roadmap as well, and we're actively working to remove interval exclusions. ------------------------------ Pavithra Asokan Senior Product Manager, WEM -- ...
Posted By Pavithra Asokan 01-14-2026 10:47
Found In Egroup: Workforce Engagement Management
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Comparing forecast values in graph isn't always the fastest way to validate numbers. To make review and analysis more straightforward, we're introducing a new table View for the Main Forecast. Your forecast data is now presented in a clean, spreadsheet-style format, designed for quick scanning and precise ...
Posted By Pavithra Asokan 01-14-2026 10:33
Found In Egroup: Workforce Engagement Management
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We've expanded the forecast and schedule start date range in the UI from 26 weeks to 104 weeks in the future, so you can support longer-term commitments. Availability is targeted for January 19th, 2026. What's New / Why It Matters Start further out in the UI: You can now create forecasts ...
Posted By Pavithra Asokan 12-01-2025 13:40
Found In Egroup: Workforce Engagement Management
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Release announcement: WEM now supports up to 2,000 route paths per business unit , a major boost for teams managing large or complex routing models. Availability is targeted for December 9th, 2025. What's changing The configurable route path limit per business unit can be raised to 2,000 (previously ...
Posted By Pavithra Asokan 09-09-2025 16:37
Found In Egroup: Workforce Engagement Management
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The Main Forecast UI is being updated and soon you'll see a cleaner, more consistent experience across the app. The changes are subtle, but they'll make your day-to-day flow just a little more seamless. Here's what you'll notice when the update rolls out: Date picker: Bigger with extra breathing ...
Posted By Pavithra Asokan 08-28-2025 17:57
Found In Egroup: Workforce Engagement Management
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We're excited to announce the release of a highly anticipated feature: WFM support for ACD routed Workitems! General availability is targeted for September 9th, 2025. Feature Highlights With this release, Workforce Management (WFM) now fully supports ACD routed Workitems, enabling your teams ...