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Mr. Denis Ridel-Pfeffer

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RE: New Features - Minimum Coverage and Target Consistent Net Staffing Enhancements to Schedule Generation

Posted By Denis Ridel-Pfeffer 03-23-2026 04:28
Found In Egroup: Workforce Engagement Management \ view thread
Great features but I was missing a list of permissions attached to them (they are currently documented nowhere), needed to figure it out myself. Sadly, it happens often with the releases lately. ------------------------------ Denis Ridel-Pfeffer ------------------------------

RE: Genesys Cloud CX Release Notes - October 06, 2025

Posted By Denis Ridel-Pfeffer 10-13-2025 06:13
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
For folks who use Azure ADFS: if you use Single Logout in Genesys Cloud, check in your Azure Enterprise Application if the optional "Verification certificates" is required. If yes, you need to exchange your certificate. If not, you are not affected. ------------------------------ Denis Ridel-Pfeffer ...

RE: Agent name field not available in Agent profile section

Posted By Denis Ridel-Pfeffer 07-10-2025 05:45
Found In Egroup: Genesys Cloud - Main \ view thread
We have the same problem since around 25th of June. Waiting for the fix! ------------------------------ Denis Ridel-Pfeffer ------------------------------

RE: Unable to remove/delete activities from Workplan

Posted By Denis Ridel-Pfeffer 05-09-2025 02:10
Found In Egroup: Workforce Engagement Management \ view thread
the workaround might sound super weird but it actually works! thanks Joann! ------------------------------ Denis Ridel-Pfeffer ------------------------------

RE: Unable to remove/delete activities from Workplan

Posted By Denis Ridel-Pfeffer 05-08-2025 06:02
Found In Egroup: Workforce Engagement Management \ view thread
We also have noticed this on Monday and as of today it is still the case. ------------------------------ Denis Ridel-Pfeffer ------------------------------

RE: if customer is "Last participant" in email and messaging interactions = no evaluations. What does this actually mean?

Posted By Denis Ridel-Pfeffer 11-22-2024 03:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I also wonder what it means exactly. 2024 is about to end but neither the article not this post have any update. ------------------------------ Denis Ridel-Pfeffer NA ------------------------------

RE: About Create "/api/v2/architect/ivrs" and Put "/api/v2/architect/ivrs/(ivrId)" API

Posted By Denis Ridel-Pfeffer 08-28-2024 08:52
Found In Egroup: Genesys Cloud - Main \ view thread
You can vote for this idea: https://genesyscloud.ideas.aha.io/ideas/OPGCV-I-65 It requests a new PATCH endpoint that will allow to add new DIDs to existing Call Routes. Currently you can either POST (create a new Call Route with maximum of 100 DIDs) or PUT (replace existing DIDs in an existing ...