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Rui Tomás

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RE: Web Messenger - Clear conversation/History

Posted By Rui Tomás 10-08-2024 10:39
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Angelo. Thks for your solution, but i'm tying to use Messenger.clear command without success. Where should i put the command to clear all previous conversations on page load?

RE: Web Messenger - Clear conversation/History

Posted By Rui Tomás 10-07-2024 10:26
Found In Egroup: Genesys Cloud - Main \ view thread
Found a solution. Adding this script to the webpage:   // Function to clear local storage and specific cookies   function clearSessionData() (     // Clear local storage     localStorage.clear();     // Clear specific cookie document.cookie = "messenger-session=; expires=Thu, 01 ...

Web Messenger - Clear conversation/History

Posted By Rui Tomás 10-07-2024 09:52
Found In Egroup: Genesys Cloud - Main \ view thread
Hi! We need to clear the session conversation/history every time we close the browser. When we use the chat widget on public devices, we need to grant that the next user dont see the previous conversation. I know that we have the "Clear Conversation" option on messenger cfg but we need an automatic ...

RE: Transfer in-queue waiting e-mails to other queue

Posted By Rui Tomás 09-23-2024 03:27
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you for your responses. Maybe I'm missing some basic options as "pick it up and transfer to another queue". How can i do this? The only option i see is to assign to agent.

Transfer in-queue waiting e-mails to other queue

Posted By Rui Tomás 09-19-2024 10:49
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Hi! Problem: I have about 100 e-mails in one queue waiting for agents to be available to answer. I want to transfer those 100 e-mails to other queue. I have tried to use de direct option to a backup queue without success. I guess this will only work with new e-mails on queue. How can ...

Architect - Digital Bot Flow TO Digital Bot Flow

Posted By Rui Tomás 09-11-2024 09:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi! I have a chatbot configured with an Inbound Message that then forwards to one of two Digital Bot Flows depending on the language. Is it possible to call a Digital Bot Flow inside another Digital Bot Flow? I can only find the possibility of calling a Digital Call Flow from an Inbound Message ...

RE: Web Messenger Survey

Posted By Rui Tomás 08-30-2024 05:25
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you Cameron!

RE: Web Messenger Survey

Posted By Rui Tomás 08-28-2024 09:29
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks for the reply Jason. I had already consulted this documentation and because I couldn't find a solution to the problem I decided to use this forum. As I understand it, I can create a websurvey for chat, an inviteflow and a policy. After 72 hours, the survey is sent by e-mail. What ...

Web Messenger Survey

Posted By Rui Tomás 08-27-2024 04:38
Found In Egroup: Genesys Cloud - Main \ view thread
Hello! I have a web messenger chatbot and i need to send a survey or web survey during the flow. What are the options? Can i use websurveys (link)? Is there any link to a created websurvey, instead of having a policy? Thks in advanced! #DigitalChannels ------------------------------ ...

RE: How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message

Posted By Rui Tomás 03-27-2024 06:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Camilo! It worked perfectly! Many thks for your quick reply and help! Cheers from Portugal! ------------------------------ Rui Tomás Teleperformance Portugal S.A. ------------------------------

How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message

Posted By Rui Tomás 03-26-2024 11:02
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all! Beginner here! After a lot of research, I found a lot of information on how to pass variables from the website to the chatbot flow, but I didn't find any examples of how to do it from start to finish and how to use these variables in the chatbot flow. What I want to do: 1 ...

Error creating articles in KB to use in web messaging

Posted By Rui Tomás 03-13-2024 13:05
Found In Egroup: Genesys Cloud - Main \ view thread
Hi guys! I was able to create a KB, but when i try to create articles i get this errors: Maybe some permission is missing, but i don't know which one... any help? #ConversationalAI(Bots,AgentAssist,etc.) ------------------------------ Rui Tomás Teleperformance Portugal S.A. ------ ...