Profile

Ismar Sarajlic

Contact Details

My Content

1 to 2 of 2 total

Find interactions via Phone Number

Posted By Ismar Sarajlic 01-30-2026 11:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Genesys Community! Would anyone be able to help me with guiding me or suggesting how to find all interactions that dialed specific phone number? That is, i only have a phone number for the call that was made through Genesys. Is it possible to locate all interactions that dialed that specific phone ...

How to make a Lead uncallable after "Inin-Wrap-Up-Timeout" wrap up code.

Posted By Ismar Sarajlic 10-03-2025 06:44
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone. We utilize one outreach list with multiple phone numbers for the same lead with Mandatory, Time boxed ACW. with the rule to make contact uncallable after the agent specifices wrap-up code. Issue is that if the ACW timeout expires, system does not recognize "Inin-Wrap-Up-Timeout" ...