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Mr. Mihai Vasiloiu

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Email from same customer that is currently in call

Posted By Mihai Vasiloiu 03-31-2026 02:27
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, Can you suggest how you resolved the following scenario? The agent is with a customer in the call and he requests a document that the customer is sending via email. How can the agent find this email and check the attached document as fast as possible? Regards, Mihai #DigitalChannels ...

RE: Retrieving emails while GRAPH API integration was disabled

Posted By Mihai Vasiloiu 03-25-2026 09:41
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Sam, first of all thank you for your answer. So if there is any issues at some point with the communication (network issues, certificates expirations, password changes, etc.) the throttling mechanism kicks in but when the integration is disabled manually are the emails that arrive during this ...

Retrieving emails while GRAPH API integration was disabled

Posted By Mihai Vasiloiu 03-23-2026 08:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, If a GRAPH API integration was disabled for a few hours/days, is there anyway to retrieve the emails which arrived in the mailbox during this time? Is there anyway to push them again from M365 side? Regards, Mihai #DigitalChannels ------------------------------ Mihai Vasiloiu Tech Lead ...

RE: Use custom substitutions for new outbound email

Posted By Mihai Vasiloiu 02-10-2026 02:20
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you very much for your answer. @Marudhu Pandian is it possible to receive an official answer, confirming/infirming this, which I could give to my customer? Regards, Mihai ------------------------------ Mihai Vasiloiu Tech Lead Customer Interactions ----------------------------- ...

Use custom substitutions for new outbound email

Posted By Mihai Vasiloiu 02-06-2026 09:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I would like to create a Canned Response that will be used by agents in new outbound emails. This canned responses should contain some Agent information that is not available by default in the substitutions list. Is there a way to attach some info to the user profile that would be used ...

WhatsApp sessions

Posted By Mihai Vasiloiu 02-02-2026 10:02
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I was curious how you develope and test a WhatsApp deployment? I have the requirement of implementing a language menu and service menu without using Bot Flow (customer doesn't want to consume AI tokens). The issue is that is not easy to develop a flow that needs to keep track where in the flow ...

Trigger when Operating schedule group is chanegd

Posted By Mihai Vasiloiu 01-08-2026 07:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hello all, Anyone knows a way to monitor changes in an Operating Schedule or Operating Schedule Group? We need a 3rd party tool to be informed when the opening hours are changed for specific service. If I could catch this change with a trigger it would be perfect since I can call an API from the ...

Update conversation skills

Posted By Mihai Vasiloiu 11-14-2025 11:31
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, In the in-queue flow there is an action called "Set Skills". Is there any way to replicate the behavior of this action with an API? I would like to trigger an API that would change the activeSkillIds for a specific conversation Regards, Mihai #PlatformAPI ...

RE: Get scheduled callbacks in a time inteval

Posted By Mihai Vasiloiu 10-21-2025 15:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hi Tristen, Thank you for your answers but I'm afraid this will not work since the interval will restrict only to time interval when the interaction were created (Interval) not when it was scheduled (callbackScheduledTime). Also the time interval in the UI report reflects the time when interactions ...

Get scheduled callbacks in a time inteval

Posted By Mihai Vasiloiu 10-21-2025 14:24
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, I am trying to find out all scheduled callbacks for a specific time interval. I believe I need to use the /api/v2/analytics/conversations/details/query and make a filter based on callbackScheduledTime but I cannot seem to find how to specify a range for this dimension. The only operators ...

RE: mailFolder with GraphAPI

Posted By Mihai Vasiloiu 10-14-2025 12:25
Found In Egroup: Genesys Cloud - Main \ view thread
Any updates here? I guess this is not possible, right? ------------------------------ Mihai Vasiloiu Tech Lead Customer Interactions ------------------------------

RE: mailFolder with GraphAPI

Posted By Mihai Vasiloiu 10-03-2025 07:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Cameron, it's not the underscore rather the slash "/" that it doesn't like. I've tried also with backslash but it's not working either. it has no problem with Invoice_01@swisscomd365.onmicrosoft.com Thank you, Mihai ------------------------------ Mihai Vasiloiu Tech Lead ...

RE: popURL only when call accepted

Posted By Mihai Vasiloiu 10-03-2025 02:45
Found In Egroup: Genesys Cloud - Main \ view thread
Hello Krzysztof, Thank you for your answer, I've tried exactly that before and it didn't work. Maybe I forgot to publish, or there was a typo because now it's working. Than you! ------------------------------ Mihai Vasiloiu Tech Lead Customer Interactions ------------------------- ...

popURL only when call accepted

Posted By Mihai Vasiloiu 10-02-2025 08:37
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, We use the CTI Connector for Salesforce and every time a call is accepted the system should pop-up a new browser tab with a specific URL that will create a new case in SF. The issue is that the Scripter.Open URL is triggered on ringing not on accepted. This means that a case is created even ...

RE: mailFolder with GraphAPI

Posted By Mihai Vasiloiu 10-02-2025 08:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Cameron, I'm afraid this is not possible, or I didn't understand correctly how to do it. Please see screenshot below: Regards, Mihai ------------------------------ Mihai Vasiloiu Tech Lead Customer Interactions ------------------------------

RE: mailFolder with GraphAPI

Posted By Mihai Vasiloiu 10-01-2025 12:31
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Cameron, yes, that is correct Regards, Mihai ------------------------------ Mihai Vasiloiu Tech Lead Customer Interactions ------------------------------

mailFolder with GraphAPI

Posted By Mihai Vasiloiu 10-01-2025 10:15
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, anyone knows if i possible to monitor only a specific subfolder in INBOX when setting up a GRAPH API mailbox? There is an app that sorts the emails in specific subfolders and only one subfolder contains the emails for Genesys. Can I pull only these emails that are in this subfolder? ...

RE: Time Based Events in Architect

Posted By Mihai Vasiloiu 09-23-2025 11:26
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Initially I did like this but the thing is that when you use the Play Audio action, the prompt playing is triggered (the audio is put in a playing queue) and the flow will continue. meaning that if you collect the current time before and after playing the prompt, you will realize that the time difference ...

RE: Time Based Events in Architect

Posted By Mihai Vasiloiu 09-02-2025 04:49
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, nobody has any idea how could I achieve this? Regards, Mihai ------------------------------ Mihai Vasiloiu Tech Lead Customer Interactions ------------------------------

Time Based Events in Architect

Posted By Mihai Vasiloiu 08-26-2025 11:41
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hello, is there a way in architect to trigger a functionality/flow based on a time event? For example, I want to play a specific prompt or do an overflow if the customer is in the queue for 2 minutes already, and then another announcement after 5 minutes. In parallel the customer will hear ...