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Tetsuro Fujisawa

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In CX Cloud from Genesys and Salesforce, how to check Realtime performances and Dashboards?

Posted By Tetsuro Fujisawa 07-31-2025 21:19
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community, In CX Cloud from Genesys and Salesforce environtment, are there any means to check Genesys realtime performances and Dashboards? An option is to login to Genesys Cloud Native UI and move to Performence > Queue Activity or Dashboards, however this results in dual-login to ...

Linux default credentials for CHS Edges.

Posted By Tetsuro Fujisawa 02-27-2024 20:54
Found In Egroup: Genesys Cloud - Main \ view thread
HI, Does anyone knows the default credentials for CHS(Customer Hardware Solution) Edges? And, does Genesys prohibit to login Linux OS for CHS Edges? #SystemAdministration #Telephony ------------------------------ Tetsuro Fujisawa TSUZUKI DENKI CO LTD ----------------------------- ...

Is it possible to assign same sites to Phone Edge Assignments in Site setting?

Posted By Tetsuro Fujisawa 11-28-2023 07:05
Found In Egroup: Genesys Cloud - Main \ view thread
Does anyone know below scinario is possible or not? -Site structure Core Site: Multiple premise Edges(like 3 Edges) Branch Site A: Only Phones Branch Site B: Only Phones -Phone Edge Assignments in Site A setting Primary Site -> Core SIte Secondary Site -> Core ...

How to decide Encryption Key rotation interval?

Posted By Tetsuro Fujisawa 11-24-2023 05:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, I would like to discuss about how to decide Encryption Key rotation interval. In this Resource Center article, it says "We recommend using scheduled key rotation with a short interval." https://help.mypurecloud.com/articles/encryption-keys-page/ In the past, I remember that it ...

RE: Display "Calling Party Number" in Queue when transferring calls to External Party

Posted By Tetsuro Fujisawa 11-13-2023 06:56
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you for your replys. As Jan noted, when I set Caller ID on an agent and do a consult transfer, the agent's caller ID was displayed on the external party side. Without the agent's caller ID, caller ID of the external trunk was displayed. Now I understand we cannot set caller ...

Display "Calling Party Number" in Queue when transferring calls to External Party

Posted By Tetsuro Fujisawa 11-10-2023 05:03
Found In Egroup: Genesys Cloud - Main \ view thread
HI Genesys Community Allow me to confirmt there are any ways to implement below. An inbound call comes to GenesysCloud and Agent A answer the call. Agent A transfers the call to an external party. The external party can see a caller ID specified in Queue setting.(Calling Party Number") ...

Are there any ways to chenge multiple users' email at once.

Posted By Tetsuro Fujisawa 09-07-2023 06:18
Found In Egroup: Genesys Cloud - Main \ view thread
Hi I would like to change all users' email address at once. I tried to import csv file that contains existing user's name and new email address, but this resulted in creating new user, not updating the existing user's email address. Does anyone know any ways to update all users' ...

The Export Limitations/Restrictions for Interaction View.

Posted By Tetsuro Fujisawa 05-11-2023 05:25
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community, I have questions about exporting Interactoin View to CSV. I would be appreciated if someone shared thier knowledge. When I exported Interaction view with period from April 1st to April 7th some times, the 4 exprted CSV files had different rows like below. 1st: 24801 rows 2nd: ...

In Default Voicemail Flow, How to let GetMenusSupportSpeechRecognition() return FALSE?

Posted By Tetsuro Fujisawa 03-06-2023 01:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Community, Allow me to ask a question regarding the Default Voicemail Flow. I am trying to adjust the Default Voicemail Flow. In the custom variable named "Flow.menuChoicesMessage", the below expression is set. If(GetMenusSupportSpeechRecognition(), Flow.promptVoicemailDefaultOptionsWithSpeechRec, ...

RE: Beta: Real-time Alerting

Posted By Tetsuro Fujisawa 02-19-2023 19:27
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Can I ask about the current schedule when this feature will be rolled out to production environments? ------------------------------ 哲朗 藤澤 TSUZUKI DENKI CO LTD ------------------------------

RE: Increase in Issues on our Genesys platform

Posted By Tetsuro Fujisawa 10-03-2022 00:26
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kun, Regarding WebRTC Persistent Connection, do your users use Auto Answer feature? Or enabeld the Persistent Connection feature without using Auto Answer? Recently, I wonder that WebRTC Persistent Connection should be enabled even when the customer does not use Auto Answer feature. I started ...

RE: Is it possible to send an email during Architect inbound call flow?

Posted By Tetsuro Fujisawa 07-05-2022 01:19
Found In Egroup: Genesys Cloud - Main \ view thread
Richard, Vaun Thank you for sharing the information. So, unlike setting in email from Admin>Contact Center>Email, we need to add a Data Action that executes GenesysCloud Platform API to send email? Vaun, could you elaborate on " does require a separate email integraiton than what you may have setup ...

Is it possible to send an email during Architect inbound call flow?

Posted By Tetsuro Fujisawa 07-03-2022 22:27
Found In Egroup: Genesys Cloud - Main \ view thread
Hi GenesysCloud community, I wonder it is possible to send an email during Architect inbound call flow. With 3rd party APIs, I guess this is possible by adding the data action to send an email in a inbound call flow. But is this possible by GenesysCloud platform APIs? Thank you, Tetsuro #DigitalChannels ...

RE: Phantom Alert Notifications

Posted By Tetsuro Fujisawa 06-30-2022 23:28
Found In Egroup: Genesys Cloud - Main \ view thread
Hi George, Could you share the latest situation regarding this Phantom Alert Notifications? One of my customer is also experiencing this issue since March 2022. I also opened a case to Genesys, but they said this issue is due to the customer network latency. I am glad other customer has also ...

RE: Does anyone know when the Intra-Edge Communications happen regarding Interactions?

Posted By Tetsuro Fujisawa 04-20-2022 20:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Bert, Thank you for joining this discussion and providing me with the advise regarding the Edge load-balancing. My customer has the different requirements for the Edge load-balancing. In the normal operation, they wish that only EdgeA will be used and EdgeB is only used when EdgeA cannot be used ...

Does anyone know when the Intra-Edge Communications happen regarding Interactions?

Posted By Tetsuro Fujisawa 04-20-2022 00:39
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, Here is my lab example, -There are 2 Edges in a Edge group.(Edge A and Edge B) -SIP phone is registered to the both Edges, the Primary Edge is Edge A and the Secondary Edge is Edge B. -An incoming call is only routed to Edge A. When an incoming call is routed to a SBC from the SIP ...

RE: "Retryable Reason Codes" in external trunks can only accept SIP response codes from 500-599??

Posted By Tetsuro Fujisawa 02-14-2022 23:54
Found In Egroup: Genesys Cloud - Main \ view thread
I have got an answer from the support team. There is the same configuration under Edge Group section, and with the configuration Retryable Reason Codes feature worked with 408 Timeout. What I am wondering is "When is the Retryable Reason Codes in External Trunks used?" From the result of my testing ...

RE: "Retryable Reason Codes" in external trunks can only accept SIP response codes from 500-599??

Posted By Tetsuro Fujisawa 01-27-2022 01:34
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Robert, Thank you for sharing your idea. Yesterday, I changed the SBC manipulation settings and let the SBC send the response code 500 instead of 408, and this did work! I could make an outbound call via 2nd external trunk. ------------------------------ Tetsuro Fujisawa TSUZUKI DENKI CO ...

"Retryable Reason Codes" in external trunks can only accept SIP response codes from 500-599??

Posted By Tetsuro Fujisawa 01-26-2022 06:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi everyone, I have a question about external trunks. Does anyone know that the "Retryable Reason Codes" only works with 500-599?? I tested the movement of this feature in my lab environment, and this feature did not work with the response code 408 TimeOut. Thank you, Tetsuro #SIP/VolP #Telephony ...

Unable to make a call from PureCloud SIP Softphone due to "Protocol Timeout"

Posted By Tetsuro Fujisawa 11-24-2021 01:36
Found In Egroup: Genesys Cloud - Main \ view thread
Hi all, I have registered a PureCloud SIP Softphone to Premise Edge device successfully, but when I tried to make a call, I got "Protocol Timeout" error on the right top area, and unable to make a call. The strange point is that I can make a call sometimes, even though I did not change any settings. ...