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2 Comments - Get familiar with Audio Connector and how it can fit your company's conversational needs: https://help.mypurecloud.com/articles/about-audio-connector/ You will need to have a 3rd party customer/partner cloud Audio connector server up and running to get your credentials
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In this video, @Krishneel Mani discusses the capabilities of Genesys Cloud Social. Genesys introduces Genesys Cloud Social, which enables administrators to organize and route both public and private social media messages from customers on X, Facebook and Instagram. Administrators can now enable users to create custom connectors for social networks. These connectors route messages to the open messaging platform
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