Genesys Cloud - Developer Community

Hi, We are currently working on a POC integration between Genesys Cloud and Salesforce Agentforce Voice Bot using SIP trunking via Salesforce Service Cloud Voice , and wanted to check if anyone in the community has implemented or attempted a similar ...

Hello, @Miguel Lopez . As the other fellas say, even using Archy, I don't think that's possible. ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hi Miguel, I don't believe there is currently a supported/native "conversion" path between Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows. They are built on different execution models and channel assumptions inside Architect, ...

Hi Miguel, Interesting question. I have not personally tried it, but from my understanding the underlying structures/behaviours between Bot Flows and Digital Bot Flows are different enough that simply exporting and modifying tags may not be reliable/supported. ...

Excellent idea @Luiz Rosa ! This will really help with a script I'm currently working on. ------------------------------ Leonardo Teixeira NA ------------------------------

As far as I know, there's no official or supported way to directly convert a Bot Flow into a Digital Bot Flow in Genesys Cloud. Even though the export files are JSON-based and technically editable, changing the flow type manually is risky because the ...

Thank you! I have been able to get the scorable form now. Going to work on the update. Appreciate it.