Genesys Cloud - Developer Community

I have created an AI Skill for Claude Code (+ other AI tooling) that can answer questions about the Platform API. https://makingchatbots.com/p/genesys-cloud-ai-agent-skills I'd previously shared an AI-based Platform API Explorer in a ...

Hi Meegada, You can pause or stop recording via policy or API, but that action applies to the entire recording session (audio and screen). From my understanding, there isn't a supported way to stop only the call recording while allowing screen recording ...

Greetings Eduardo: If your situation applies to voice interactions, I would also recommend voting for & following this enhancement idea . Its premise is to allow admins to identify/catch the error/status code and subsequently take a custom course ...

We use Boomi to create custom responses. When we get an exception, we change the http response to 200 and pass the message back to the data action. In the flow, the exception array returned by the data action is assigned to task variables. If Task.error_code ...

I have a Data Action that calls an external API. When the API returns an error (like 404 or timeout), the flow goes straight to the generic error path. What's the best way to catch those errors and return a custom message to the caller in Architect? ...

Genesys Cloud Cx -- Is there a way or API that we can invoke only to stop Call Recording but continue to screen recording so that once agent is done with WRAP_UP Genesys can handle stopping screen recording natively #PlatformAPI ------------------------------ ...

Here we developed the same application concept, using it both for external export and for the bucket. About the AWS S3 recording bulk actions integration View summary - Genesys Cloud Resource Center Criar Job de Exportação POST /api/v2/Recording/jobs ...