Genesys Cloud - Developer Community

Hello everyone, We have a requirement to pass call-context information during an external transfer from Genesys Cloud to an external vendor-owned IVR DID. In our Architect IVR flow, calls can be transferred to the vendor IVR for different voicemail ...

We have identified a solution and successfully prevented the issue from occurring. We are currently using a Jabra Link 260 headset. Since the PC's default microphone is "Realtek Audio," we configured the Salesforce softphone settings to ...

Hi, I came across something in the documentation that might help. To view the Reason for Selection for AI Scoring, the user needs the Quality > Evaluation > View Sensitive Data permission. According to the documentation, this permission ...

Hi Wolfgang, Based on my understanding of Genesys Cloud, the notifications generated by Alert Rules are a special platform capability and are not exposed through a public API that allows third‑party applications to create the same type of inbox entry ...

Hi Thank you for the lengthy response! On your item a) That's exactly our thinking to stamp on custom attributes. We have created our own schema. You said to check these: Media Type => this is voice whether it is VOIP or normal. Direction ...

Unfortunately, there is no bulk API that returns the roles assigned to multiple groups in a single request. To achieve a Group → Role → Permission report, the recommended approach is to use a script that orchestrates multiple API calls: Retrieve ...

Hi Jamaica, default roles provided by Genesys can't be renamed so I'm guessing you're referring to custom roles you've created or cloned in your environment. In which case yes in most cases just renaming the role won't break anything as permissions underneath ...