In this video @John Sunder talks about the new feature named Agent Activity Performance Dashboard Widget Filter and Sort Agents based on Conversation Activity
Supervisors can now filter and sort agents in real time based on their active conversation segments using the Agent Activity performance dashboard widget.
This feature helps supervisors quickly identify agents engaged in specific types of interactions, such as calls on hold, wrap-up tasks, or active conversations. Supervisors can filter agents by division, reporting manager, assigned queue, skills, segment types, and requested languages. They can also sort agents based on segment duration, from shortest to longest or the opposite way.
These options provide greater visibility into agent activity, making it easier to monitor workloads and provide targeted support when needed.
Release Notes: https://help.mypurecloud.com/releasenote/april-14-2025
#TAMStudios #PerformanceDashboards #FeatureReview
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Hi Malorie, Thanks for your follow up query. Currently, the max that we show is 100 for this feature and the max limit per page is 100.
So pagination is not needed for agent activity. Basically we show top 100 agents based on duration's sort order. If further needed to get this more customized, you could do so using the APIs from the link provided.
Genesys Cloud - Reporting and Analytics - Genesys
One issue we are facing with this Agent Activity widget is there is no pagination of the view. If we have more agents than what the space allows for, you can only see a subset, depending on how the table is sorted and filters. Thus we cannot see all our agents.
Pagination is available in the Agent Status dashboard widget. Why is this not available for the Agent Activity widget? It is not very usable until this pagination is a feature of the widget.
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