Genesys Cloud - Main

In this video @Takakiyo Ikari talks about analytics views column picker improvements.

The new Analytics views column picker enables administrators, supervisors, and agents to order or reorder columns and group them by categories. This enhancement provides a more user-friendly experience and better accessibility. Previously, users could not group by categories when sorting or reordering columns.

Read more:

• Agent topics summary view
• Agent Development Summary view
• Genesys Community Post on Performance Views Column Picker 

Release notes: https://help.mypurecloud.com/releasenote/may-6-2024/

#TAMStudios #FeatureReview #Reporting/Analytics