Resource Management

Quality Assurance & Compliance

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Submit feedback in Genesys Tempo

Agents can now submit feedback via a short three-question survey in the mobile app Genesys Tempo.

Improved native voice transcription accuracy for Dutch

Genesys Cloud improved native voice transcription accuracy for Dutch (nl-NL).

Topic miner queue selection increase

Administrators and analysts can now select up to 50 specific queues in which to perform topic mining.

Improved native voice transcription accuracy for Spanish

Genesys Cloud improved native voice transcription accuracy for Spanish Spain (es-ES) and Spanish United States and Latin America (es-US).

Sentiment analysis support for Cantonese, Mandarin, and Taiwanese languages

Sentiment analysis support is now available for Chinese Cantonese (zh-HK), Chinese Mandarin (zh-CN), and Chinese Taiwan (zh-TW).

Notification API voice transcription number normalcy for English languages

Developers who use the Notification API for voice transcription can now see normalized numbers and digits instead of the digits spelled into words. This feature applies only to English dialects and English India (en-IN).

Improved native voice transcription accuracy for French languages

Genesys Cloud improved native voice transcription accuracy for French France (fr-FR) and French Canada (fr-CA).

Improved sentiment analysis for English languages

Genesys Cloud improved English detection of negative and positive sentiments during sentiment analysis.

Improved native voice transcription accuracy for German

Genesys Cloud improved native voice transcription accuracy for German (de-DE).

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