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Genesys Community Monthly Newsletter (October 2019) 

11-12-2019 10:50

This month we have a vital workaround to share, an old friend to revisit, and some milestones to celebrate! Here's what's going on in the Genesys Online Community this month.

  • Clearing Cookies and Cache 404 Errors Are Upon Us
  • Upcoming AMAs  Ask Me Anything!
  • Genesys Knowledge Network Your Personalized Genesys Dashboard
  • Community Member Milestones Members on the Rise

Clearing Cookies and Cache

Hate to open this email on a low note, but we need to arm you with some vital knowledge. The Genesys Community has been producing access errors for some of our members. It's an unhealthy mix of 404 and 500 errors in particular. Raise your hand if you've seen this screen before?

Boooooo! Rest assured, we are working hard with our vendor to resolve this issue.

Workaround - If you experience a 404 or 500 error when trying to access the community, please clear your cookies and cache as a first measure. If that does not work, try switching browsers. Still no luck? Email us at to let us know. Please include any relevant screenshots or a video of the issue in the email and we'll raise your issue with our vendor.

Thank you all for your patience during this time and always reach out if you are experiencing any odd behavior. 

Upcoming AMAs - Your Questions, Our Experts' Answers

Ask Me Anything events are popping up in the Genesys Community. From discussions on Digital and Voice to Holiday Scheduling, we hope to find a topic that's right for everyone. What topics or experts are you most interested in? Email to share your ideas. 

Community member Markus wrote in after our last newsletter wanting to have an AMA with the Ideas Portals teams. We loved the suggestion and are happy to report that an AMA on the Ideas Portal will be coming up in December and, better yet, it's going to be available to the PureCloud, PureConnect, and PureEngage On-Premises communities! So stay tuned for details.

Not sure what an AMA is or how to participate, this quick video can help you out!

You can view all upcoming AMAs on the Community's AMA page.

Our next AMA is in the PureConnect community this Wednesday (Oct 23rd) from 1-3pm EST, on the topic of Voice and Digital. It's a great chance for you to join Product Management team members Tom Shallon and Matt Sifferlen to ask your questions about current and upcoming functionality in PureConnect.

Genesys Knowledge Network

One of the community's best friends has some incredible information on their site and it can all be prioritized by you! Sign in to the Genesys Knowledge Network ( to create your personalized dashboard to stay updated the news coming out of Genesys that means the most to you.

This site is the only place where you can choose the Genesys-created content that you love and customize your experience around it. It also offers federated search to help you scour your favorite Resource Center, Community, and Blog for the information you want and need.

Not familiar with the site? Here's a quick tour

Community Member Milestones

If you are a member of the PureCloud Community, you may have noticed that a legendary member hit a key milestone. George Ganahl made his 4000th post early in October. Congrats again, George!

Don't worry, George has been properly pampered, but it made the community team wonder what milestones we may have missed along the way. Well, here's a quick rundown of community titans:

  • 4000 Posts George Ganahl
  • 2000 Posts Mark Tatera
  • 1000 Posts Robert Wakefield-Carl
  • 500 Posts R Reinold and David Currier

Thank you all for your contributions to the community. We cannot wait to add more names to this list and celebrate more milestones in the future! If you see one of these members in the forums, please give them a quick thanks, an enthusiastic thumbs up, or a pat on the back.

Old News That's Still Noteworthy

The Genesys User Group For Customers has posted their upcoming webinar sessions for the year and they are still accepting members. Check out my post for a complete schedule and you can learn more about the group and how to join on their page.

Want to leave a review about Genesys for a quick $25 gift card and some GCAP points? For each in-depth review of any of the Genesys products,receive a $25 Amazon gift card from Trust Radius and 7,000 GCAP points. Get started here

Have you checked out the Genesys Knowledge Network? It is a customizable dashboard that allows you to pin your favorite resources for easy access and offers federated search across various sites. 

Have feedback for the Community, Q&A Show, or a question or topic for one of our experts or host? Email

Are you a social media devotee and want to give us a tip of the cap? You can now use #GenesysCommunity to share your love and experience and follow ours. Check out the action on Facebook, LinkedIn, and Twitter

Did you miss a previous newsletter? You can now browse our entire collection in the Genesys Casual Community's Library.


What do you think of these updates? Any ideas or thoughts on the community? The easiest way to share your feedback is to reply to this email or message me in the community and please feel free to connect with me if you haven't already.


Matt Lawson
Online Community Manager


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