Genesys Cloud - Main

In this video @Krishneel Mani introduces us to the concepts of Work Automation. This is where you will start the work automation journey as we release new feature videos, on this functionality suite, as they arrive. There is a second video that accompanies this one: Introducing Work Automation high-level configuration.

Genesys Cloud now includes Work Automation, aimed to assist with tracking customer requests across the organization, spanning from the front-office to the back-office. Administrators can use work automation to define tasks and automate workflows based on predefined processes. This feature, built on the Genesys Cloud process automation solution, empowers the organization to automate, route, and manage work for all stages of the customer life cycle to deliver an enhanced and orchestrated customer experience.

Read more:

• About work automation
• Work automation overview
• Set up work automation

Release Notes: https://help.mypurecloud.com/releasenote/july-8-2024/

#TAMStudios #FeatureReview #WorkAutomation

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