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PureCloud Q&A Show - Episode 10

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09-30-2019 12:54

Cole Callahan

PureCloud Q&A Show - Episode 10 Questions:

PureCloud FAQs (w/ walkthroughs) - 1:20
Introduction: Q&A Bounty Board - 12:17
Share Saved Views (Performance) - 12:55
"System error disconnect" metric issue - 14:25
First Contact Resolution Reporting - 15:51
How can Office 365 work with PureCloud? - 17:32

Link for the Macro that Darlene mentions:

https://community.genesys.com/digestviewer29/viewthread?MessageKey=c9d4f41d-5853-4bc6-88fa-9428ff69a19c&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bmc9d4f41d-5853-4bc6-88fa-9428ff69a19c

Idea for the CSV Export:

https://purecloud.ideas.aha.io/ideas/search?utf8=✓&query=CLSELF-I-167

#ArchitectureandDesign
#Integrations
#PureCloudQAEpisode

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