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PureCloud Q&A Show - Episode 10

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09-30-2019 12:54

Cole Callahan

PureCloud Q&A Show - Episode 10 Questions:

PureCloud FAQs (w/ walkthroughs) - 1:20
Introduction: Q&A Bounty Board - 12:17
Share Saved Views (Performance) - 12:55
"System error disconnect" metric issue - 14:25
First Contact Resolution Reporting - 15:51
How can Office 365 work with PureCloud? - 17:32

Link for the Macro that Darlene mentions:

https://community.genesys.com/digestviewer29/viewthread?MessageKey=c9d4f41d-5853-4bc6-88fa-9428ff69a19c&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bmc9d4f41d-5853-4bc6-88fa-9428ff69a19c

Idea for the CSV Export:

https://purecloud.ideas.aha.io/ideas/search?utf8=✓&query=CLSELF-I-167

#ArchitectureandDesign
#Integrations
#PureCloudQAEpisode

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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