Genesys Cloud - UI New Features

Hello All,

Can i get French Version for this User Menu Accessibility Improvements_Change Communication.pdf document? As i would like to communicate this document with French users. Thank you so much for your help.

Seems there is an update posted under this thread Questions on User Settings Menu UI Changes | Genesys Cloud - UI New Features   

if you were following this comment thread, just like me, please have a look on link above

Any Idea when it will be reflect in system?

We share similar frustrations Alicia voiced. Does anyone know where the new effective date has been posted?

I totally agree with Alicia, what's the point of announcements page and official announcements if Genesys doesn't post the effective date there and keeps updating stuff only in community 

https://help.genesys.cloud/announcements/genesys-cloud-fedramp/genesys-cloud-enhancing-the-new-navigation-experience-with-improved-accessibility-in-the-user-settings-menu/

Hi folks,

I've received an update from our TAM indicating the date has shifted again to the week of 6/15. I wanted to share the following feedback:

1. Repeated date changes create significant downstream impact. Even when the changes themselves are minor, each date shift requires us to re-communicate with stakeholders, who then cascade updates to readiness teams. This is the 4th time we've had to communicate this particular change. How can we prevent this from happening going forward?
2. Business team sentiment toward Genesys is declining. This is the second UI change in the past month to require a date shift, and we're hearing increasing frustration from our business teams as a result.
3. Change in the official announcements channel for date change communications. We'd like to understand why community forums are being used rather than the dedicated announcements page at https://help.genesys.cloud/announcements/, which would be the more appropriate and visible channel for updates like these.

Hi All!

Is there any confirmation that this is still going live this week (w/c June 8th) or has it been rescheduled?

Hi team! 

Will the UI update be rolled out for all members? Is there a related permission for the new UI that can be tested now or it will be auto opted-in? 

Hi Zoltan, 

Is this release date of June 8th only for accessibility of user menu? or does it include Home as well? 

Hi Duncan and Team,

Yes, that is correct. Engineering is currently focused on stabilizing the client deployment that was rolled back due to an unrelated issue. Given the need to prioritize and complete this work properly, I decided to allow the team a minimum of two additional weeks before resuming the release activities.

At this point, the tentative GA target date is June 8 but I'll send a confimration post when that gets accepted. We will continue to keep you updated on progress and communicate any changes as early as possible.

Regards,
Zoltan

Hi Zoltan, just to confirm - is your 'additional update' 3 days ago clarifying the need for the previous postponements (from May 4, to May 18, now May 25), or is it a new postponement?

Exactly, this has been communicated to all our clients already. 

What is the latest on this? An hour ago, it was confirmed it going GA next week and now it is not. The features coming soon page still includes this. I would appreciate some consistency on the updates. Sending delayed comms every week does not send the right message. 

Hi,

We would like to provide an additional update regarding the release timeline for this feature.

Genesys had to cancel the planned release due to an unrelated rollback of a client software deployment. As product quality remains our highest priority, we must postpone the release of this feature until the client software quality has been fully validated through additional quality assurance activities.

As previously communicated, the release timeline had already been adjusted due to issues identified in an unrelated area to ensure the overall release meets our quality standards.

We appreciate your patience and understanding, and we will continue to keep you informed as new information becomes available.

Kind regards,
Zoltan

@Zoltan Juricskay - Any opportunity to get this enabled as a Beta on development orgs?  We would like to obtain access to better prepare our end user training materials.

Please let me know if we can activate this on a Dev org as a beta feature.

Hi Team,

We’d like to share an update regarding the release timeline for this feature. Due to a recently identified issue in an unrelated area, we need to postpone the underlying release to ensure everything meets our quality standards.

The new tentative general availability (GA) date is May 25.

We appreciate your understanding and patience.

Kind regards,
Zoltan

Hi Zoltan - do we know if this will go into next week yet please? 

Hi Team,

To clarify: we start the GA release on the week of May 18 (tentative) following the regular Genesys release schedule.

Regards:

Zoltan

Hello! When you say this will be released to GA on May 18, do you mean that it will be released to all regions on that day, or will it follow the regional release schedule? https://help.genesys.cloud/articles/genesys-cloud-release-schedule/

Hi Team,

After carefully reviewing customer feedback regarding the original timeline, and taking into account upcoming holiday periods in certain markets, Genesys has decided to postpone the General Availability (GA) of the User Menu accessibility enhancement.

The updated GA date is May 18 (tentative).

We appreciate your feedback and continued engagement, which help us ensure a smoother rollout for all customers.

Regards:

Zoltan

Can we be more assertive of the release week? It is 2 weeks away from now and would like to manage the internal comms based on confirmation.

Hi Zoltan - over an above what is in the PDF will there be further changes or moves of functionality when this is launched please?

Hi @Zoltan Juricskay,

Is this available in beta?
How can we enrol?

When is this effective?

Hi @Zoltan Juricskay,

Would it be possible to provide screenshots without any red dotted lines (highlight), we try to avoid that for internal communications.

Thanks.