Workforce Engagement Management

Hello WEM Community Members!

Did you miss our recent webinar all about Orchestrating Your WFM Processes with AI? Or maybe you want to re-watch the recording or pass it along to a colleague? Whatever the case, you can access the on-demand link, as well as the resources shared live, below. 

This recorded session from the WEM Advisory Webinar Series explores how organizations are shifting to real-time workforce orchestration.

💡 You’ll learn how to:

• Improve accuracy with AI-powered forecasting across channels
• Automate scheduling and intraday management
• Orchestrate human + AI resources in real time
• Connect workforce decisions to CX, EX, and business outcomes

It’s a practical look at how WFM is evolving in the AI era.

Check out the recording here with passcode j$0=fX8h

Don't miss the other two in the series:
[ON DEMAND]: Orchestrating Your Quality Processes with AI
[UPCOMING]: Orchestrating EX and CX with Supervisor AI

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Session Resource Links & Images

• New feature: Schedule Bidding
• New feature: Opportunities
• Genesys Beta Community
• Genesys Ideas Lab
• Genesys Beyond WEM
• Sponsor User Program
  
  

#CapacityPlanning
#Forecasting
#ScheduleGeneration
#ScheduleManagement
#WFMConfiguration,BestPractices