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  • 1.  Enhanced TTS

    Posted 3 days ago

    Hi All,

    Does anyone have access to a definitive list of the remaining TTS personas once the deprecation of google/azure voices has been completed?

    I'm struggling to find what will remain.

    Thanks 

    P


    #Architect

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    Paul Ruiz Gilmour
    Customer Solutions Design Specialist
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  • 2.  RE: Enhanced TTS

    Posted 3 days ago

    Amazon Polly will be the remaining voicing.  You can still use Google and Azure just need to have the app foundry integration and will have to pay the associated usage for them.



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    Bob Hall
    .
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  • 3.  RE: Enhanced TTS

    Posted 3 days ago

    Hello, @Paul Ruiz Gilmour.

    Here's what I've found. After the deprecation of Google and Azure voices (effective date: August 5, 2026), here's what will remain:

    Primary TTS Option:
    AWS Amazon Polly Neural Voices will be the only TTS engine natively available through Enhanced TTS. For the complete list of supported languages and voices, you can check Amazon's Neural voices documentation, as Genesys Enhanced TTS uses these voices directly.

    Microsoft Azure Neural Voice Exceptions:
    Certain Azure Neural voices will continue to be available beyond the deprecation date. These include voices for the following languages:

    • Afrikaans: af-ZA-AdriNeural, af-ZA-WillemNeural
    • Arabic (Egypt): ar-EG-SalmaNeural, ar-EG-ShakirNeural
    • Arabic (Saudi Arabia): ar-SA-HamedNeural, ar-SA-ZariyahNeural
    • Basque: eu-ES-AinhoaNeural, eu-ES-AnderNeural
    • Bengali (Bangladesh): bn-BD-NabanitaNeural, bn-BD-PradeepNeural
    • Bulgarian: bg-BG-BorislavNeural, bg-BG-KalinaNeural
    • Chinese (Hong Kong): zh-HK-HiuGaaiNeural, zh-HK-HiuMaanNeural, zh-HK-WanLungNeural
    • Chinese (Mandarin, Mainland): Multiple voices including Xiaochen, Xiaohan, Xiaomeng, Xiaomo, Xiaoqiu, Xiaorou, Xiaorui, Xiaoshuang, Xiaoxiao, Xiaoyan, and many Yun- variants (with DragonHDFlashLatest and Multilingual variants)
    • Chinese (Taiwan): zh-TW-HsiaoChenNeural, zh-TW-HsiaoYuNeural, zh-TW-YunJheNeural
    • Croatian: hr-HR-GabrijelaNeural, hr-HR-SreckoNeural
    • Czech: cs-CZ-AntoninNeural, cs-CZ-VlastaNeural
    • Danish: da-DK-ChristelNeural, da-DK-JeppeNeural
    • English (India): Multiple voices including Aarav, Aarti, Aashi, Ananya, Arjun, Kavya, Kunal, Neerja, Prabhat, Rehaan (with Indic variants)
    • English (Singapore): en-SG-LunaNeural, en-SG-WayneNeural
    • Estonian: et-EE-AnuNeural, et-EE-KertNeural
    • Filipino: fil-PH-AngeloNeural, fil-PH-BlessicaNeural
    • French (Switzerland): fr-CH-ArianeNeural, fr-CH-FabriceNeural
    • German: Multiple voices including Austria and Switzerland variants
    • Greek: el-GR-AthinaNeural, el-GR-NestorasNeural
    • Hebrew: he-IL-AvriNeural, he-IL-HilaNeural
    • Hindi: Multiple voices including Madhur, Swara, and others
    • Hungarian: hu-HU-NoemiNeural, hu-HU-TamasNeural
    • Indonesian: id-ID-ArdiNeural, id-ID-GadisNeural
    • Irish: ga-IE-ColmNeural, ga-IE-OrlaNeural
    • Italian: Multiple voices including Diego, Elsa, Fiamma, Gianni, Imelda, and others
    • Latvian: lv-LV-EveritaNeural, lv-LV-NilsNeural
    • Malay: ms-MY-OsmanNeural, ms-MY-YasminNeural
    • Polish: pl-PL-AgnieszkaNeural, pl-PL-MarekNeural, pl-PL-ZofiaNeural
    • Portuguese (Brazil): Multiple voices including Antonio, Brenda, Donato, Elza, Fabio, Francisca, Giovanna, Thalita, and others
    • Portuguese (Portugal): pt-PT-DuarteNeural, pt-PT-FernandaNeural, pt-PT-RaquelNeural
    • Romanian: ro-RO-AlinaNeural, ro-RO-EmilNeural
    • Russian: ru-RU-DariyaNeural, ru-RU-DmitryNeural, ru-RU-SvetlanaNeural
    • Slovak: sk-SK-LukasNeural, sk-SK-ViktoriaNeural
    • Tamil: ta-IN-PallaviNeural, ta-IN-ValluvarNeural
    • Telugu: te-IN-MohanNeural, te-IN-ShrutiNeural
    • Thai: th-TH-AcharaNeural, th-TH-NiwatNeural, th-TH-PremwadeeNeural
    • Vietnamese: vi-VN-HoaiMyNeural, vi-VN-NamMinhNeural
    • Welsh: cy-GB-AledNeural, cy-GB-NiaNeural

    You can also open a ticket on Customer Care for more details or reach you Genesys Account, they may help you with more information. 



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    Arthur Pereira Reinoldes
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  • 4.  RE: Enhanced TTS

    Posted 2 days ago

    Thanks for the list.  My issue is that there will be no multilingual voices available with the Enhanced or the Generative TTS voices initially.  Guess I'll have to use Microsoft or Google as 3rd-party still.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Enhanced TTS

    Posted 12 hours ago

    The following idea is in development at the moment: Add AWS Polly Generative AI Voices to | Genesys Cloud Ideas Portal
    Only thing is that it is planned (according to roadmap) to be finished end September 2026.
    So it coming but not on the date all others are deprecated. 



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    Rolph Lieverse
    Service Engineer
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  • 6.  RE: Enhanced TTS

    Posted 3 days ago

    Hi Paul,

    I couldn't find a definitive list of the remaining TTS personas, but I hope the links below help as they provide the latest information on the deprecation and migration path.

    Hopefully someone from Genesys can confirm whether a consolidated list of the remaining personas is available.



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    Phaneendra
    Technical Solutions Consultant
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  • 7.  RE: Enhanced TTS
    Best Answer

    Posted 3 days ago

    Hi Paul, 

    It's good to see you!

    To expand on what @Arthur Pereira Reinoldes has mentioned:

    Primarily, the remaining native voices will be Amazon Polly Neural voices. The Microsoft Azure Neural Voice exceptions are listed in the Genesys deprecation announcement: https://help.genesys.cloud/announcements/genesys-cloud/deprecation-genesys-enhanced-tts-microsoft-azure-and-google-voices/

    If you're looking for the Amazon Polly voices that will be available, AWS maintains the list of their Neural voices here: https://docs.aws.amazon.com/polly/latest/dg/neural-voices.html



    ------------------------------
    Josh Coyle
    Senior Professional Services Consultant
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  • 8.  RE: Enhanced TTS

    Posted 3 days ago

    Hi @Paul Ruiz Gilmour

    You can also check Admin > Architect > Text-to-Speech in your organization after the migration. The personas listed there should reflect the voices currently available in your environment.

    For reference, here are the official Genesys resources:

    Deprecation announcement:
    https://help.genesys.cloud/announcements/deprecation-genesys-enhanced-tts-microsoft-azure-and-google-voices/

    Amazon Polly migration guide:
    https://help.genesys.cloud/articles/migrate-to-enhanced-tts-offering-from-amazon-polly/

    It would be useful if Genesys could publish a consolidated list of the remaining personas by language and region after the migration.



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    Raphael Poliesi
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