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Discussion Thread 1

SIP URI domain being rewritten to IP on outbound transfer (BYOC Cloud)

Discussion Thread 2

Keep Agent Monitoring Active Across Conversations

Library Entry

RE: SharePoint Knowledge Base document creation - Best Practices and document Formats

Knowledge Fabric Content Authoring Guide (1).PDF

Discussion Thread 1

Genesys Cloud External SIP Trunk Encryption (TLS/SRTP) – Configuration Recommendations

Discussion Thread 3

Routing decision based on EWT or PIQ

Library Entry

Workitem history view

In this video, @Krishneel Mani discusses a new feature "Workitem history view" Supervisors and administrators can now view a complete, human-readable history of each workitem directly in Genesys Cloud, including who changed what and when across attributes like status, priority, assignee,...

Discussion Thread 2

Architect ability to parse topics array from the v2.speechandtextanalytics.conversation.(id).topics

Discussion Thread 1

Create Architect Flows with Claude Code

Library Entry - File

genesys-claude-code-plugin.png

Library Entry

Create Architect Flows with AI (Claude Code)

#Architect #Integrations #PlatformSDK

genesys-claude-code-plugin.png