Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

It is enabled in the ORG settings but all of our flows are not set to this Execution Data Flow Level. For Example the workflow that currently works has the below settings for Execution Data set at Notes. ------------------------------ ...

You guys...we just had to induct TWO December rockstars because these two individuals were nominated multiple times by several different people. That shows that the fans are amassing and they're ready to watch the stars in action! Our first nominee ...

A customer asked about Gamification and if they allow the agents to see or compare their score with other agents. Is there any way to pseudonymize or mask the agent's name so they don't know who has what score? #WEM-Quality,WFM,Gamification,etc ------------------------------ ...

Hi - I am currently in the process of setting up microsoft graph integration to bring outlook email into genesys for a small segment of my users. I have followed the steps as outlined in resources and have successfully been able to send an email into ...

Olá Shubham, tudo bem? A exportação de gravações via Recording Jobs API realmente não permite filtrar por queueId . Essa é uma limitação conhecida do endpoint POST /api/v2/recording/jobs , que só aceita filtros dentro de conversationQuery ou ...