Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Ah ok, thats an idea, thank you! ------------------------------ dawn weston system administrator ------------------------------

Hello Jud, I believe you can limit supervisor access, Genesys cloud allows you to control which agents a supervisor can access based on division membership. All you need to do is configure supervisor roles with division scopes, when granting necessary ...

I requested to customer, just sent me: =-=-=-=-= Permission Set: Genesys_Knowledge_Integration 1 - System Permissions: API Enabled: Read 2 - Object Permissions (CORE) Knowledge (geral): Read KnowledgeArticleVersion ...

Hello Richard, This is expected behavior. Screen pop and scripts only work with ACD transfers. When you transfer to a queue this is considered and ACD transfer. When you transfer to an external contact, this is a non-ACD transfer. External transfers ...

Hi Neil, We use the Jabra SE 20's which have inline controls, calls seem to be disconnecting post answering and console logs indicate the jabras are hanging up. ------------------------------ Harpal Dhillon Infrastructure Engineer --------------- ...