Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

I understand. I miss that too, having started out in the last decade with on-premise Avaya before migrating to Genesys Engage. We'll see some improvements in this area this year, but I believe the improvement we've been waiting for might come ...

Sounds like a day worth celebrating to me! ------------------------------ Ami Defesche Senior Manager, Online Communities ------------------------------

Rial, typically, all organizations receive the update by the end of the launch week. ------------------------------ Att, Breno Canyggia Ferreira Marreco ------------------------------

Thanks, Zsolt. Would it be possible to use that labeling approach in a Genesys Architect digital bot flow - for example, by filtering based on labels? ------------------------------ Harisankar Thangavelu Senior Application Engineer ---------------- ...

Hi Rose, That's correct today. We're updating it in early August for knowledge fabric. Amanda ------------------------------ Amanda Halpin Principal Product Manager, Knowledge @ Genesys ------------------------------