Genesys Cloud - Main

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

To bring the data from Architect flow to AVA - Use start_context variables to input the data. To extract the data out of AVA - Though there is no direct way of defining variables within AVA to capture the data that is generated while in conversation, ...

Here is a short example: ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hi @Joemi dos Santos Souza , Thank you for your vote! ------------------------------ Elisson Fernandes ------------------------------

Some organizations build a workaround based on introducing an artificial wrap-up code that does nothing else except to trigger QM policy's matching criteria to retain the recording. Then create an automation that does a percentage randomizer on the conversation ...

Hi, Thank you for the suggestion and for taking the time to share this approach. Yes, currently the WhatsApp template is being triggered through an automated process/integration during the active voice interaction, mainly to simplify and accelerate ...