Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Ability / option agent leave custom voicemail message on outbound queue call

  Thread closed by the administrator, not accepting new replies.

  • 1.  Ability / option agent leave custom voicemail message on outbound queue call

    Posted 07-01-2025 12:03
    No replies, thread closed.

    want the agent to leave a custom message (pre recorded) on outbound manual queue call to customer.  Client is now open to having one recording all agents can use but would like to text to speech their name as part of the message.  any thoughts on how to get something like this done. 


    #Implementation
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #Telephony

    ------------------------------
    Clayton Curtis
    Tech manager
    ------------------------------


  • 2.  RE: Ability / option agent leave custom voicemail message on outbound queue call
    Best Answer

    Posted 07-01-2025 16:31
    No replies, thread closed.

    Hello Clayton,

    I would recommend looking into building an expression in Architect. You can use them to build a string of text to be read aloud using a TTS engine.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



Related Content