Genesys Cloud - Main

I had a request from a manager who has a team that tries to dodge work...  Is there a custom report or audit in PureCloud or in the appfoundry that would allow a manager customer activity while logged into PureCloud?  The activity for ACD and non ACD is useful for when they are on the phones, but this is strictly for the users who are great at wasting time. 

The team itself is mostly outbound, and have very little inbound.  

thanks!
#SystemAdministration

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[Erin] [Neufeld]
[Business Systems Analyst]
[Kal Tire]
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Hi Erin,

Long time no see! Your question was discussed in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 10-23-2019 17:44
From: Erin Neufeld
Subject: Agent auditing

I had a request from a manager who has a team that tries to dodge work...  Is there a custom report or audit in PureCloud or in the appfoundry that would allow a manager customer activity while logged into PureCloud?  The activity for ACD and non ACD is useful for when they are on the phones, but this is strictly for the users who are great at wasting time.

The team itself is mostly outbound, and have very little inbound.

thanks!
#SystemAdministration

------------------------------
[Erin] [Neufeld]
[Business Systems Analyst]
[Kal Tire]
------------------------------

did you find a way for this yet?

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Nino Luis De Jesus
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Original Message:
Sent: 10-23-2019 17:44
From: Erin Neufeld
Subject: Agent auditing

I had a request from a manager who has a team that tries to dodge work...  Is there a custom report or audit in PureCloud or in the appfoundry that would allow a manager customer activity while logged into PureCloud?  The activity for ACD and non ACD is useful for when they are on the phones, but this is strictly for the users who are great at wasting time. 

The team itself is mostly outbound, and have very little inbound.  

thanks!
#SystemAdministration

------------------------------
[Erin] [Neufeld]
[Business Systems Analyst]
[Kal Tire]
------------------------------