I have an Org in the US East and do not see Admin / Contact Center / Agent Copilots.  This feature was release July 8th.  Has it been released or is this been held back. I believe I have all the permissions enabled.  Assistants is still there, what am I missing?

Hello Martin, 

Please make sure you have all of the following prereq's met. 

• Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
• Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.

Resource center doc 

If you do have all of these and the correct licensing I would recommend you to your org CSM/TAM to see if there is something will billing that needs to be done.

If that is all set my last suggestion would be to open a case with Customer Care UI/Desktop team and provide any information you can and they can look into why its not showing up in the UI. 

I have an Org in the US East and do not see Admin / Contact Center / Agent Copilots.  This feature was release July 8th.  Has it been released or is this been held back. I believe I have all the permissions enabled.  Assistants is still there, what am I missing?

I have CX3 licenses and removed or added any permissions. I will create a ticket and see what they find.

Hello Martin, 

Please make sure you have all of the following prereq's met. 

• Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
• Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.

Resource center doc 

If you do have all of these and the correct licensing I would recommend you to your org CSM/TAM to see if there is something will billing that needs to be done.

If that is all set my last suggestion would be to open a case with Customer Care UI/Desktop team and provide any information you can and they can look into why its not showing up in the UI. 

I have an Org in the US East and do not see Admin / Contact Center / Agent Copilots.  This feature was release July 8th.  Has it been released or is this been held back. I believe I have all the permissions enabled.  Assistants is still there, what am I missing?

Hello Martin, 

Please make sure you have all of the following prereq's met. 

• Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
• Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.

Resource center doc 

If you do have all of these and the correct licensing I would recommend you to your org CSM/TAM to see if there is something will billing that needs to be done.

If that is all set my last suggestion would be to open a case with Customer Care UI/Desktop team and provide any information you can and they can look into why its not showing up in the UI. 

I have an Org in the US East and do not see Admin / Contact Center / Agent Copilots.  This feature was release July 8th.  Has it been released or is this been held back. I believe I have all the permissions enabled.  Assistants is still there, what am I missing?

It sounds to me as if you know what you are talking about. Is it at all possible to make use of copilot if your edges are local. With all the regulations etc this will be very beneficial if this can be possible. 

Hello Martin, 

Please make sure you have all of the following prereq's met. 

• Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license
• Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.

Resource center doc 

If you do have all of these and the correct licensing I would recommend you to your org CSM/TAM to see if there is something will billing that needs to be done.

If that is all set my last suggestion would be to open a case with Customer Care UI/Desktop team and provide any information you can and they can look into why its not showing up in the UI. 

I have an Org in the US East and do not see Admin / Contact Center / Agent Copilots.  This feature was release July 8th.  Has it been released or is this been held back. I believe I have all the permissions enabled.  Assistants is still there, what am I missing?