Hey Cameron,
Thanks for the response, I don't see #2 as an option. But, when I went to find a link to show you what i'm referring to I may have answered my own question.
https://help.genesys.cloud/announcements/genesys-cloud-fedramp/agent-greetings-for-acd-voice-calls/
"Recordings are created exclusively through the desktop interface, where agents can either record a greeting live or upload a WAV file. Voice is the initial focus, with digital interactions continuing to use canned or chatbot-based greetings."
This may be an idea to submit.
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Jonathan Kennedy
Technology Specialist
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Original Message:
Sent: 03-04-2026 11:52
From: Cameron Tomlin
Subject: Agent Greeting with TTS
Hello Jonathan,
I believe you can use TTS prompts for agent greetings, and not limited to recorded audio files.
- Create a prompt in Architect
- Select the option "This announcement plays TTS only" if you don't plan to upload recorded audio.
- Enter the text you want spoken by the TTS engine in the TTS text field.
You can even use SSML for more advanced TTS control.
Hope this helps!
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 03-04-2026 11:27
From: Jonathan Kennedy
Subject: Agent Greeting with TTS
Quick question about Agent Greetings: can we use a TTS prompt for the greeting, or does it have to be a recorded audio file? We're looking at using a single, generic agent greeting for all agents instead of having each agent create their own. It would also be great if we could enable prompts within Architect so they appear in the available greeting list-ideally with the option to scope them by division so each team only sees the ones intended for them.
#ArchitectandDesign
#Roadmap/NewFeatures
#Routing(ACD/IVR)
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Jonathan Kennedy
Technology Specialist
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