SwapnilRajput | 2021-06-09 15:59:48 UTC | #1
Hello there,
We are trying to implement Chat APIs for our mobile application. we are using the documentation from https://docs.genesys.com/Documentation/GMS/8.5.2/API/ChatAPIv2
However, we are not seeing the chats notifications coming to an agent in agent workspace when we call request chat/refresh/send APIs?
We checked the agent has required skills to receive that. Please let us know if you have any thoughts. Let me know if you need additional info.
Thank you!
Jerome.Saint-Marc | 2021-06-09 16:06:57 UTC | #2
Hello,
You are either posting the question in the wrong forum. This forum is about Genesys Cloud platform (formerly PureCloud). It is not about Genesys Engage on-premises or Genesys Engage Cloud platforms. If your question does not relate to Genesys Cloud, I would suggest to post your question on the Genesys Engage on-premises Community forum or on the Genesys Engage cloud Community forum.
Or you are using the wrong protocol (if your question relates to Genesys Cloud). Guest Chat API (Chat v2 on Genesys Cloud) is described here.
Regards,
system | 2021-07-10 16:05:02 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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