Genesys Engage on-premises (formerly PureEngage)

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  • Hello, To provide our customers and partners with the best experience, Genesys is constantly transforming and innovating how we can improve our customer/partner experience.  We are looking to transform and improve our Customer Care IVR and would like ...

  • Hi Reginald Out of curiosity, what other Genesys apps are installed on that server? I assume you've checked to confirm things like the VC++ prerequisites are on there? How far back in CCPulse versions have you tried to go? Like Jason I've had cases ...

  • Hi there, Thanks for your response, as indicated i have tried various versions with same results, screenshot was from previous version. I will check and update ------------------------------ Reginald Sheraton ------------------------------

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    Scheduling

    Hi All, To follow from an idea that was raise on the clouds idea forum (  Genesys Cloud Ideas Lab) - CLWFO-I-243  https://genesyscloud.ideas.aha.io/ideas/CLWFO-I-243   I wanted to check if any scheduling colleagues that are using Genesys Engage have ...

  • We once had a case of Symantec Endpoint Protection that was killing CCPulse, so maybe check any Anti-Virus or DLP Agents installed on the server? Also, you sure you have 8.1.100.73 successfully installed?  Or are Genesys just lazy with updating the versions ...

  • Have you installed the GMF Tooling plugin? Installing Composer as an Eclipse Plugin (genesys.com) ------------------------------ Jason McLennan Commonwealth Bank of Australia ------------------------------

  • Hi All, Looking for additional information on Shift preferencing / Avaibility bidding option? Has anyone been successfully running these during shift review / shift bid / allignement?  Would love to have a chat about this fonction if any of you have use ...

  • Great idea... May also open "Customer Care Community" for discussions about the process and web-site... - - because I just got this interesting screen from CustomerCare site - case with timeout expire on dialog/form "transfer files" *attached" ...

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  • Hi everyone, I am trying to upgrade Composer/Eclipse to the latest supported level : Composer 8.1.560.15  (bundled with Tomcat version 9.0.36) Eclipse Photon (4.8)  After successful installation of Composer/Tomcat and Eclipse, as a final step trying ...

  • I am running multiple GAX v9 instances parallel on both windows and Linux servers. Here is my checklist: Make sure you have proper Java version installed and JAVA path is correctly set on your Linux server.  Modify GAX application object start ...

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