Tell us your cloud services dream… https://www.surveymonkey.com/r/T3MWKGD Genesys Cloud is all about great cloud services that you can use with any of our products and solutions. Help us help you with this quick 8-question ...

Team, We are setting up the pulse application in the lab environment, And we tried to use the rabbitmq for quick updates in the current agent status in the pulse application. But its not getting the quick updates.  Its minimum refresh rate value is 10 ...

In attached a sample to customize the toast. Hope this help. Good Luck! Gateano ------------------------------ Gaetano Gala ggala@indracompany.com Indra Italia spa ------------------------------

In attached a sample to customize the toast. Hope this help. Good Luck! Gateano ------------------------------ Gaetano Gala ggala@indracompany.com Indra Italia spa ------------------------------

Gonzalo, The behavior of the underlying OS can be different which creates different capabilities in your pair.  Additionally, the maintenance and upkeep of the application may not be consistent.  Genesys may release updates which impact one OS, but not ...

Thanks Ivan. Why do you don't recommend it for the long term? thanks again ------------------------------ Gonzalo Perivancich Sixtra Chile S.A. ------------------------------

Hello, is it possible to manage Microstrategy users on Genesys side using GA or GAX? #Reporting/Analytics ------------------------------ Arunas ------------------------------

Hello Jason, many thanks for your reply, very useful. I was aware that outbound chat is allowed on WhatsApp channel, even if with some limitation imposed by WhatsApp itself. But from a technical point of view, it is possible. And the same applies to ...

Yes, but I don't recommend it for the long term. ------Original Message------ Hello When working on a High Availability deployment. Can Primary Servers be installed on Windows and Backup Servers be installed on Linux? Is it advisable? thanks ...

Hello When working on a High Availability deployment. Can Primary Servers be installed on Windows and Backup Servers be installed on Linux? Is it advisable? thanks Gonzalo #ArchitectureandDesign #DigitalChannels #Implementation #SIP/VolP ...