Genesys Cloud - Main

Hi there,

I am currently trying to evaluate the differences between the browser app and the fat client for windows and mac.

today I stumbled upon a strange behaviour on the windows desktop application:
Over the browser application, I have the possibility to pick a color (for text or background) from the slider, enter an rgb value (e.g 10/10/10) or assign a variable which can contain a color.
I tried the same on the windows fat client but here I just can assign a color through the slider or the variable, I see the rgb values when I slide around the color picker but when I try to enter a value on my own, the box just closes.

Is this a limitation of the fat client, a bug or does I did something wrong here?

Has anyone experience with the desktop client (especially for windows) and knows about common and "hidden" limitations?

SIncerely

Florian

#Ask Me Anything (AMA)

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Florian Pickert
T-Systems Multimedia Solutions GmbH
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Hi Florian,

What your seeing is a difference in the html color input type and how the browser handles it vs the desktop. While the desktop app is chromium based and essentially the same code wrapped in a desktop app, not everything will behave exactly the same as the actual Chrome browser. You would see something different in Edge and likely Firefox as well.

You can open the following in different browsers and click one of the color pickers and see how the script color picker would behave in each:
https://developer.mozilla.org/en-US/docs/Web/HTML/Element/input/color


Thanks,

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Daniel McLeod
Qsect LLC
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Original Message:
Sent: 04-02-2020 04:44
From: Florian Pickert
Subject: [AgentScript] Change color value in the desktop application

Hi there,

I am currently trying to evaluate the differences between the browser app and the fat client for windows and mac.

today I stumbled upon a strange behaviour on the windows desktop application:
Over the browser application, I have the possibility to pick a color (for text or background) from the slider, enter an rgb value (e.g 10/10/10) or assign a variable which can contain a color.
I tried the same on the windows fat client but here I just can assign a color through the slider or the variable, I see the rgb values when I slide around the color picker but when I try to enter a value on my own, the box just closes.

Is this a limitation of the fat client, a bug or does I did something wrong here?

Has anyone experience with the desktop client (especially for windows) and knows about common and "hidden" limitations?

SIncerely

Florian

#Ask Me Anything (AMA)

------------------------------
Florian Pickert
T-Systems Multimedia Solutions GmbH
------------------------------