Genesys Cloud - Main

Hi community team,

I have a question regarding Genesys alerts.

I have created 1 alert in the case when we don't have agents in the queue we should get a notification about it, but I can't find a way that sets up an alert only for working days (Monday to Friday).

#QualityManagement

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Harutyun Poghosyan
TeamViewer GmbH
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Hi,

There's currently no way to have schedules on alerts, there's a couple ideas on this topic

https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1275

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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