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  • 1.  Alert Rules

    Posted 01-30-2024 09:27
    Edited by Harutyun Poghosyan 01-30-2024 10:13
    No replies, thread closed.

    Hi community team,

    I have a question regarding Genesys alerts.

    I have created 1 alert in the case when we don't have agents in the queue we should get a notification about it, but I can't find a way that sets up an alert only for working days (Monday to Friday).


    #QualityManagement

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    Harutyun Poghosyan
    TeamViewer GmbH
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  • 2.  RE: Alert Rules
    Best Answer

    Posted 01-30-2024 10:05
    No replies, thread closed.

    Hi,

    There's currently no way to have schedules on alerts, there's a couple ideas on this topic

    https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1275



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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