Genesys Cloud - Main

Hi - if a user creates alert rules and includes several people to receive the alert. what happens to these if that user was to be deleted from the platform? are these alert rules also disabled when the creators acocunt is deleted?

Hello Chloe,

That is certainly an interesting question. I wasn't 100% sure so I had to test this out in my dev environment. Based on my testing, once a user is deleted, their alert rules are also disabled.

Hope that helps!

Hi - if a user creates alert rules and includes several people to receive the alert. what happens to these if that user was to be deleted from the platform? are these alert rules also disabled when the creators acocunt is deleted?

Thank you for confirming and thank you for the quick reply :)

Hello Chloe,

That is certainly an interesting question. I wasn't 100% sure so I had to test this out in my dev environment. Based on my testing, once a user is deleted, their alert rules are also disabled.

Hope that helps!

Hi - if a user creates alert rules and includes several people to receive the alert. what happens to these if that user was to be deleted from the platform? are these alert rules also disabled when the creators acocunt is deleted?

What would you like to happen?

Thank you for confirming and thank you for the quick reply :)

Hello Chloe,

That is certainly an interesting question. I wasn't 100% sure so I had to test this out in my dev environment. Based on my testing, once a user is deleted, their alert rules are also disabled.

Hope that helps!

Hi - if a user creates alert rules and includes several people to receive the alert. what happens to these if that user was to be deleted from the platform? are these alert rules also disabled when the creators acocunt is deleted?