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  • 1.  Alert Rules

    Posted 09-02-2025 10:39
    No replies, thread closed.

    Hi - if a user creates alert rules and includes several people to receive the alert. what happens to these if that user was to be deleted from the platform? are these alert rules also disabled when the creators acocunt is deleted?


    #Reporting/Analytics

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    Chloe McVeigh
    NA
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  • 2.  RE: Alert Rules
    Best Answer

    Posted 09-02-2025 13:58
    No replies, thread closed.

    Hello Chloe,

    That is certainly an interesting question. I wasn't 100% sure so I had to test this out in my dev environment. Based on my testing, once a user is deleted, their alert rules are also disabled.

    Hope that helps!



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Alert Rules

    Posted 09-02-2025 14:04
    No replies, thread closed.

    Thank you for confirming and thank you for the quick reply :)



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    Chloe McVeigh
    NA
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    Original Message


  • 4.  RE: Alert Rules

    Posted 09-05-2025 13:10
    No replies, thread closed.

    What would you like to happen?



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


  • 5.  RE: Alert Rules

    Posted 09-10-2025 04:14
    No replies, thread closed.

    A customer query was that they would like those receiving the alerts to continue to do so, possibly even being able to still manage these and not needing to recreate alerts if the original creator leaves the business.



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    Chloe McVeigh
    NA
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    Original Message


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