Genesys Cloud - Main

Good afternoon all, 

Hope this finds everyone well?

Apologies for what may be a very, very basic question! Does anyone have / possess some basic user guides on how to access or 'work' the API function of Genesys?

I'm not involved in the applications deployment, but have recently picked up more responsibilities on the platform. One of my neighbouring teams is trying to gain data from the Audit Logs to do with an employees actions. My understanding (from a basic overview) is that Audit Log data can be gathered from an API level, but I m unsure about how to get into the API.

Any information or advice is greatly appreciated! 

Hi Ben,

If you're just getting started with Genesys Cloud APIs, the good news is that you don't need to be a developer to begin exploring them.

For your specific use case (investigating employee actions), Audit Logs are definitely one of the first places I would look.

A good starting point is the Genesys Cloud API Explorer, which is built directly into the Developer Center and lets you authenticate with your Genesys Cloud account and test API calls without writing code:

https://developer.genesys.cloud/devapps/api-explorer

For audit-related investigations, I would recommend reviewing these resources:

• https://developer.genesys.cloud/platform/audit/
• https://developer.genesys.cloud/platform/audit/auditquerycreate

The Audit Query API is particularly useful because it allows you to search audit events using filters such as:

• User
• Date/time range
• Service name
• Entity type
• Action performed

This is often much more efficient than manually reviewing audit records in the UI when you're investigating a specific employee activity or change.

A learning path I usually recommend is:

1. Review audit events in the Genesys Cloud UI to understand what information is available.
2. Use API Explorer to test Audit API requests.
3. Once you're comfortable with the responses, automate the searches using the Audit Query APIs if needed.

For example, many organizations use these APIs to investigate:

• User configuration changes
• Queue modifications
• Role and permission changes
• Routing updates
• Administrative actions
• Compliance and security reviews

Good afternoon all, 

Hope this finds everyone well?

Apologies for what may be a very, very basic question! Does anyone have / possess some basic user guides on how to access or 'work' the API function of Genesys?

I'm not involved in the applications deployment, but have recently picked up more responsibilities on the platform. One of my neighbouring teams is trying to gain data from the Audit Logs to do with an employees actions. My understanding (from a basic overview) is that Audit Log data can be gathered from an API level, but I m unsure about how to get into the API.

Any information or advice is greatly appreciated! 

Good afternoon all, 

Hope this finds everyone well?

Apologies for what may be a very, very basic question! Does anyone have / possess some basic user guides on how to access or 'work' the API function of Genesys?

I'm not involved in the applications deployment, but have recently picked up more responsibilities on the platform. One of my neighbouring teams is trying to gain data from the Audit Logs to do with an employees actions. My understanding (from a basic overview) is that Audit Log data can be gathered from an API level, but I m unsure about how to get into the API.

Any information or advice is greatly appreciated! 

#API/Integrations

------------------------------
Ben Walker
------------------------------

Hi Ben,

Not a basic question at all. If you're just getting started with the Genesys Cloud APIs, I would probably begin with the Developer Center:

https://developer.genesys.cloud/

In particular, have a look at the API Explorer within the Developer Center, as it allows you to test API endpoints directly from your browser and helps you understand the required permissions, parameters, and responses.

For Audit information specifically, these may also be useful:

Audit Events documentation:
https://help.genesys.cloud/articles/view-audit-events/

Community discussion around Audit Viewer exports:
https://community.genesys.com/discussion/audit-viewer-export

If your neighbouring team is trying to investigate user activity, the Audit APIs can provide much more detail than what is visible directly through the UI, but you will need the appropriate permissions and API access configured.

Hopefully these links help get you started, and feel free to share more details about the type of audit data you're trying to retrieve.

------------------------------
Phaneendra
Technical Solutions Consultant

Original Message:
Sent: 06-01-2026 09:21
From: Ben Walker
Subject: API for Beginners

Good afternoon all, 

Hope this finds everyone well?

Apologies for what may be a very, very basic question! Does anyone have / possess some basic user guides on how to access or 'work' the API function of Genesys?

I'm not involved in the applications deployment, but have recently picked up more responsibilities on the platform. One of my neighbouring teams is trying to gain data from the Audit Logs to do with an employees actions. My understanding (from a basic overview) is that Audit Log data can be gathered from an API level, but I m unsure about how to get into the API.

Any information or advice is greatly appreciated! 

#API/Integrations

------------------------------
Ben Walker
------------------------------

Good afternoon all, 

Hope this finds everyone well?

Apologies for what may be a very, very basic question! Does anyone have / possess some basic user guides on how to access or 'work' the API function of Genesys?

I'm not involved in the applications deployment, but have recently picked up more responsibilities on the platform. One of my neighbouring teams is trying to gain data from the Audit Logs to do with an employees actions. My understanding (from a basic overview) is that Audit Log data can be gathered from an API level, but I m unsure about how to get into the API.

Any information or advice is greatly appreciated!