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  • 1.  Assign DID to flow and Agent

    Posted 10-26-2023 09:26
    No replies, thread closed.

    Hi,

    Does anyone know if it's possible to assign a DID to a flow (via Routing configuration) and an Agent at the same time.

    We need it assigned to an agent purely to present as a caller ID when the agent makes an outbound call.

    We have a flow invoked on the DID which will check if agent is available, and if not overflow to a queue.

    Thanks,

    Mick


    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Mick Hynes
    TTEC Digital, LLC
    ------------------------------


  • 2.  RE: Assign DID to flow and Agent

    Posted 10-28-2023 18:49
    No replies, thread closed.

    Not presently.  Assign the DID to the user and edit the Voicemail flow for certian DNIS to allow a transfer to the queue or a menu to the caller.  Call me direct if you have questions.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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