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  • 1.  Assigning Wrap-Up Codes at Communicate Call Level

    Posted 2 days ago

    Hey Community,

    Good day to you.

    I would like to check if it is possible to assign wrap-up codes at the individual Communicate call level. Could anyone please confirm if this functionality is available, or share guidance on how it can be configured if it is?

    Currently, our customer uses Salesforce Classic, where the agent clicks on the phone number and it automatically dials the contact. I would also like to check if it is possible to include a queue as a parameter in this workflow.

    Thank you for your assistance.

    Best regards,
    Kevin Loh


    #Outbound
    #System/PlatformAdministration
    #Telephony
    #Unsure/Other

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    Kevin Loh Chong Hoe
    Engineer
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  • 2.  RE: Assigning Wrap-Up Codes at Communicate Call Level
    Best Answer

    Posted 2 days ago

    You can't assign a wrap-up code since it is not and ACD call.  You could assign an attribute as participant data. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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