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  • 1.  Audit log skill changes

    Posted 02-03-2021 11:47
    No replies, thread closed.

    Hi, 

    Is there a contact center skills Audit? The Audit API or the Audit log viewer don't seem to have this option. Are there any plans for a skills in audit log viewer?

    Regards,


    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Nebojsa Radovanovic
    Star Telecom
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  • 2.  RE: Audit log skill changes

    Posted 10-30-2024 11:07
    No replies, thread closed.

    still no option for this?



    ------------------------------
    Nino Luis De Jesus
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  • 3.  RE: Audit log skill changes

    Posted 10-30-2024 12:02
    No replies, thread closed.

    Hello Nino, 

    According to this idea this was delivered. Unless its something else you are looking for. 

    Cheers, 



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 4.  RE: Audit log skill changes

    Posted 10-30-2024 20:15
    No replies, thread closed.

    Hi Cam,

    Thank you for your response. Your idea relates to the Audit logs for Contact Center, Entity Type > Agent Routing Info events. The Audit logs for this entity are populated when the User updates Direct Routing settings under the User profile. 

    ACD Skills, when removed/added from the User, these events are logged into Audit under Service Directory -> User (see the screenshot): 

     

    What is still missing in the Audit logs is: Adding/Removing ACD Skill from the Org. 

    Thanks,



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


  • 5.  RE: Audit log skill changes

    Posted 10-30-2024 16:51
    No replies, thread closed.

    Are you looking for an audit when skills are changed or just to know what skills are assigned to agents?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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